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Europe · Arrival Guide

Just Landed in Belgium? Your First 7 Days

Belgium is trilingual and federal: Flanders speaks Dutch, Wallonia speaks French, Brussels is officially bilingual, and there is a small German-speaking east near Eupen. Which language your paperwork uses depends on the commune you live in, not the country. Your first legally required stop is your local town hall (commune/gemeente) to register your address, and almost everything else, from your national number to healthcare and banking, flows from that single step.

Emergency

112

Police 101 · Ambulance 112 · Fire 112

Capital

Brussels

Currency

Euro (EUR)

Language

Dutch, French and German (region-dependent); English widely spoken in Brussels

Dialing code

+32

Getting your bearings in Belgium

Belgium is a small, dense, extremely well-connected country that runs on paperwork and patience. For a newcomer, the first few weeks feel like a sequence of appointments: register at your commune, wait for the police to confirm you live where you say you do, collect a residence card, join a health fund, open a bank account, and only then does normal life click into place. Nothing is dramatic, but almost nothing is instant either, and much of it happens in Dutch or French. The upside is that once you are in the system, it works reliably and the quality of public services, transport and healthcare is high.

Geographically you are never far from anywhere. Brussels, Antwerp, Ghent, Leuven, Bruges, Liège and Charleroi are all within an hour or two of each other by train, and Amsterdam, Paris, Cologne and London are a short high-speed ride away. The country splits into three regions: Flanders in the north (Dutch-speaking, home to Antwerp and Ghent), Wallonia in the south (French-speaking, home to Liège and Namur), and the bilingual Brussels-Capital Region in the middle. This linguistic map governs your daily admin, your children's schools and even which rubbish bags you buy.

The language reality surprises people most. English gets you a long way in Brussels and in international companies, but your commune, your utility provider, your doctor's receptionist and your lease will default to the regional language. Learning even basic Dutch or French smooths every interaction and is often expected for longer-term integration. The pace is measured: shops close on Sundays and early on weekdays, lunch breaks are real, and bureaucracy moves at its own speed. Come with a folder of documents, a tolerance for waiting, and a willingness to greet people in their language, and Belgium rewards you quickly.

Your first 48 hours

The essentials to sort out the moment you land in Belgium.

  1. 1

    Register at your commune

    Go to the town hall (maison communale / gemeentehuis) of the commune where you actually live to declare your arrival. Book the appointment online first where the option exists, as walk-in queues can be long. A local police officer will later visit your address to verify you genuinely reside there before your residence document is issued, so make sure your name is on the letterbox and buzzer.

  2. 2

    Get a Belgian SIM

    Buy a prepaid SIM at a Proximus, Orange or Base shop, or at a supermarket such as Carrefour. You must show your passport or ID to register it, because anonymous SIMs are banned in Belgium under anti-terror rules. A prepaid bundle with generous data costs around 10 to 20 EUR, and you can switch to a contract later once you have proof of address.

  3. 3

    Sort out contactless payment

    Belgium runs heavily on the domestic Bancontact card scheme and contactless payments. Bring a working Visa or Mastercard for the first days, and note that some small shops, bakeries and market stalls still refuse foreign cards or impose a minimum spend. A Wise or Revolut card bridges the gap neatly until your Belgian debit card arrives.

  4. 4

    Buy a transport card

    Pick up a rechargeable MOBIB card at a station ticket machine or transit office; it works across national trains (SNCB/NMBS) and local networks (STIB/MIVB in Brussels, De Lijn in Flanders, TEC in Wallonia). Download the matching apps to buy tickets and plan journeys. Single tickets are cheaper loaded onto MOBIB than bought from a driver.

  5. 5

    Track your national register number

    After you register, the commune assigns a national register number (rijksregisternummer / numéro national) that you need for banking, health insurance, work and almost every online service. It appears on your residence documents and card. Keep every commune paper in your folder, because you will be asked to re-present them repeatedly across different offices.

  6. 6

    Start your health fund enrolment

    Joining a mutualité / ziekenfonds is compulsory once you have your national number, and enrolment is not instant, so begin early. Compare funds such as Partenamut, CM/Mutualité chrétienne, Solidaris or the Neutral funds; the base cover is near-identical by law. Once enrolled you get reimbursed for GP and specialist visits, so keep every receipt.

  7. 7

    Set up Itsme and online banking

    Itsme is Belgium's dominant digital identity app and is the key to logging into banks, the tax portal, your health fund and government services. You activate it through a Belgian bank account or eID card reader once you have your national number. Without it, many online processes stall, so prioritise getting it working.

  8. 8

    Learn your recycling rules

    Waste sorting is strict, commune-specific and enforced with real fines. You buy designated coloured bags (for example blue PMD bags for plastics and metals) at supermarkets, and collection days differ by street. Download the Recycle! app to check your exact schedule and sorting rules before your first bin day.

Your first week checklist

  • Book an appointment and go in person to your commune (maison communale / gemeentehuis) to declare your arrival and start your address registration.
  • Buy a prepaid SIM from Proximus, Orange, Base or a supermarket, showing your passport or ID as anonymous SIMs are banned.
  • Pick up a MOBIB transport card at a station and download the SNCB/NMBS app plus your local network app (STIB-MIVB, De Lijn or TEC).
  • Gather and photocopy your key documents (passport, visa or residence permit, birth certificate, employment contract, tenancy agreement) into one folder.
  • Confirm your rental lease is registered with the tax office and that your deposit sits in a blocked account in your name.
  • Set up Itsme or a card reader once you have your national number, as it is the digital key to banks and government portals.
  • Choose a health fund (mutualité / ziekenfonds) and start your enrolment so you are covered as soon as your national number arrives.
  • Open a Belgian bank account, or use Wise or Revolut as a stopgap while your local account and address proof are processed.
  • Find your nearest supermarket, pharmacy and recycling schedule, and buy the correct commune-specific rubbish bags.

Getting connected

Mobile coverage is excellent nationwide, including on trains and metros, and prepaid SIMs are easy to buy with ID from any operator shop or supermarket. For home internet, expect a fixed contract with a scheduled installation appointment that can take a week or two, so rely on mobile data or your building's existing line in the meantime. Proximus and Telenet dominate fibre and cable respectively.

Typical cost: Prepaid SIM with data from around 10-20 EUR/month; contract SIM 15-30 EUR/month; home fibre or cable internet 40-65 EUR/month.

ProximusOrange BelgiumBaseTelenetScarletVoo

Money & banking

The euro is used everywhere and card payment via Bancontact is the default, even for very small amounts. Belgium is not a cash society, but keep a few coins for markets, bakeries, bakery vending and public toilets. Digital identity via Itsme underpins almost all online banking and government logins, so setting it up early saves repeated friction.

Opening an account: Opening an account usually requires your passport, proof of address from your commune and your national number, though some banks let you start online first. KBC, BNP Paribas Fortis and Belfius are the mainstream banks; ING Belgium is also common. Wise and Revolut are widely used stopgaps for salary and transfers before your local account is ready.

Cash: Card and contactless dominate, and many shops, restaurants and even bars are card-only. Withdraw cash from shared bank-network Batopin machines or bank-branded ATMs to avoid the fees charged by independent operators in tourist areas. Bank branches are increasingly appointment-only, so handle paper business by post or app where you can.

Tipping: Service and taxes are included by law, so tipping is genuinely optional. Rounding up the bill or leaving 5-10 percent for good restaurant service is appreciated but never expected, and there is no obligation in taxis or cafes.

Registration & residency

All new residents must declare their arrival in person at the commune where they live. EU/EEA and Swiss citizens apply for a registration certificate (and later an E card), while non-EU nationals present their visa D and residence documents to the foreigners' desk. A local police officer then verifies that you actually live at the declared address before you are entered in the population register and your residence card (for example an electronic residence permit) is ordered. This registration is the gateway to your national number, banking, health insurance and legal employment, so nothing else can be finalised until it is under way.

Deadline: Within 8 working days of arrival for most newcomers; do not delay, as banking, health insurance and legal residence all depend on it.

Where: Your local town hall: maison communale (French) or gemeentehuis (Dutch), foreigners' desk (service des étrangers / dienst vreemdelingenzaken).

Documents to keep handy:

  • A valid passport, plus your visa or residence permit (visa D / annex documents) if you are a non-EU national.
  • Your birth certificate, ideally legalised or apostilled and translated, which the commune often requires for registration.
  • A registered rental lease or proof of address, as the police cannot confirm a residence that is not documented.
  • Your employment contract or proof of sufficient income and comprehensive health cover (needed for many residence categories).
  • Passport-sized photos to European biometric specifications for your residence card and other applications.
  • Marriage or partnership certificates and any children's documents if you are registering a family, similarly legalised and translated.

Getting around

Public transport is dense and reliable: national trains (SNCB/NMBS) link every city, while STIB/MIVB in Brussels, De Lijn in Flanders and TEC in Wallonia run metro, tram and bus locally. A single MOBIB card covers most networks, and the apps handle tickets and live journey planning. Cycling is huge in Flanders, with segregated lanes and cheap bike-share schemes such as Villo! in Brussels and Blue-bike at stations.

From the airport: From Brussels Airport (Zaventem) the train from the underground airport station reaches Brussels-Central and Brussels-Midi in about 17-25 minutes, though a Diabolo rail surcharge is added to the fare. Airport buses, an Uber or a metered official taxi are alternatives, and Brussels South Charleroi Airport is linked by a dedicated shuttle bus to Brussels-Midi in around an hour. Avoid unlicensed drivers touting inside the terminals.

SNCB/NMBSSTIB-MIVBDe LijnTECUberBolt

Finding a home

Most newcomers rent through agencies or portals such as Immoweb and Immovlan; a registered lease is legally required and directly supports your commune registration. Furnished flats are common in Brussels and near universities but scarcer elsewhere, and you usually pay separate monthly building charges (charges / kosten) for shared costs like cleaning and common heating. Leases are often for three or nine years, though shorter contracts exist.

Typical rent: A one-bedroom flat runs roughly 800-1,200 EUR/month in central Brussels and Antwerp, and 650-950 EUR/month in smaller cities or outer districts, plus monthly building charges of 50-150 EUR.

Deposit norm: A deposit of up to three months' rent (commonly two), which must legally be placed in a blocked bank account in your name, plus the first month's rent upfront. Never pay a deposit by private transfer before signing.

Healthcare

Belgium has excellent, well-funded healthcare based on compulsory health insurance run through health funds (mutualité / mutualiteit / ziekenfonds). For most out-of-hospital care you pay the doctor upfront and are reimbursed a large share afterwards, so keep receipts and set up your fund's app. Pharmacies are widespread and pharmacists give solid first-line advice.

How to access it: Register with a mutualité/ziekenfonds after you receive your national number, then choose a GP (médecin généraliste / huisarts) as your first point of contact. For non-emergency out-of-hours care call the 1733 medical on-call line, and use 112 only for genuine emergencies. Many GPs now use a global medical file (dossier médical global) that improves reimbursement and continuity.

Insurance: Joining a mutualité is mandatory for residents and the base cover is low-cost, sometimes free at the basic level. Many people add affordable supplementary hospitalisation insurance (often via the same fund or an employer) to cover a private room and extra costs during hospital stays.

Culture & etiquette

  • Match the local language: greet in French in Wallonia, Dutch in Flanders, and either in Brussels; asking someone which language they prefer goes a long way.
  • Punctuality is valued for both appointments and social meetings, so arrive on time and let people know if you will be late.
  • Sort and separate your rubbish strictly using the correct coloured bags and collection days, as fines for getting it wrong are real.
  • A handshake suits first meetings and business; among friends, one to three kisses on the cheek is common depending on the region.
  • Greet shopkeepers and bus drivers with a polite bonjour or goedemorgen when you enter, and thank them on the way out.
  • Keep noise down in flats and shared buildings, especially on Sundays, which are widely treated as a quiet day of rest.
  • When invited to someone's home, bring flowers, chocolates or wine, and be prepared to remove your shoes if asked.

Things to watch out for

  • Language is politically sensitive: never assume French in Flanders or Dutch in Wallonia, and avoid treating the whole country as French-speaking.
  • Bureaucracy is slow and paper-heavy; expect appointments, queues and requests for documents you already submitted, and keep copies of everything.
  • Shops and many offices close early on weekdays, all day Sunday, and for lunch in smaller towns, so plan errands ahead.
  • Rubbish and recycling rules are enforced by fines and even inspections, so learn your commune's exact system quickly.
  • Don't expect to sort admin by email alone; many processes still require an in-person appointment or Itsme login.

Apps to download before you land

Itsme

National digital identity for logging into banks, government, tax and utility services

SNCB/NMBS

National train tickets, timetables and live disruptions

STIB-MIVB

Brussels metro, tram and bus tickets and routing

Recycle!

Local waste collection days and sorting rules by commune

Bolt

Ride-hailing and e-scooters in the main cities

Google Maps

Multimodal journey planning and walking directions

Too Good To Go

Cheap surplus food from bakeries, supermarkets and restaurants

Where newcomers live

Where you settle depends on language region, budget and whether you want city buzz or quiet. Brussels suits the international crowd, Antwerp and Ghent draw Flanders-focused newcomers, and Leuven works for students and academics. Rents and vibe vary sharply between communes even within a single city, so it is worth spending a few days exploring before committing to a lease.

Ixelles / Elsene (Brussels)

Lively, cosmopolitan and popular with young professionals and the international set. Cafes, the Flagey square, ponds and good transport, though rents run higher than surrounding communes and parking is tight.

Etterbeek / European Quarter (Brussels)

Practical base for EU and NATO workers, with international schools, Cinquantenaire park and easy metro links. Quieter at weekends when institutions empty out, and a mix of modern flats and older townhouses.

Antwerp (Zuid and Zurenborg)

Fashionable, Dutch-speaking and design-led, with the Zuid district's galleries and Zurenborg's ornate townhouses. A creative, walkable city with a strong food scene and rents below central Brussels.

Ghent

A compact, canal-laced student and tech city with a young, progressive feel and largely car-free centre. Great cycling, lively nightlife and good value rents make it a favourite for Flanders newcomers.

Leuven

University town near Brussels and the airport, dominated by KU Leuven, students and life-sciences employers. Safe, green and cyclable, with strong rental demand in term time and an easy commute to the capital.

Uccle / Ukkel (Brussels)

Leafy, residential and family-friendly in the south of Brussels, with houses, gardens and international schools. Calmer and greener than the centre, popular with families, and correspondingly pricier for space.

What things cost

Belgium is moderately expensive by European standards, with Brussels and Antwerp the priciest for rent. Housing and eating out cost the most, while public transport and healthcare are good value thanks to subsidies. Groceries are reasonable if you shop at Colruyt, Aldi or Lidl rather than convenience stores. Budget for building charges and the compulsory health fund on top of headline rent.

Rent, 1-bed flat in city centre900-1,200 EUR/month
Rent, 1-bed flat outside centre700-950 EUR/month
Monthly public transport pass (STIB)49 EUR/month
Coffee in a cafe2.50-3.50 EUR
Mid-range dinner for two60-90 EUR
Utilities (electricity, heating, water) for a flat150-250 EUR/month
Mobile plan with data15-25 EUR/month
Gym membership25-40 EUR/month
Taxi start (flag-down) farearound 4-6 EUR plus per km
Monthly groceries for one250-350 EUR

Staying safe & avoiding scams

Belgium is a safe country overall, and violent crime against newcomers is rare, but petty theft is the real day-to-day risk. Pickpockets and bag-snatchers work busy stations like Brussels-Midi, the metro, tourist hotspots and crowded events, so keep valuables secure and stay aware in crushes. Keep the emergency number 112 saved for ambulance and fire and 101 for police, note that both are answered in multiple languages, and carry your ID or a copy at all times as police can ask for it. Some Brussels districts around the inner ring and stations feel edgier late at night, so use well-lit routes, licensed taxis or ride-hailing, and trust your instincts.

Newcomers are common targets. Know these before you arrive — and read our guide to avoiding immigration scams.

Fake rental listings

Scammers post attractive flats on Immoweb, Immovlan or Facebook groups, then ask for a deposit or first month's rent by bank transfer before you can view. Never pay before seeing the property in person and signing a proper written lease. A legitimate deposit by law goes into a blocked account in your name, never a private transfer to a supposed landlord abroad.

Bank, tax and Itsme phishing

Fraudsters call, text or email posing as your bank, Itsme, the police or the tax office (SPF Finances / FOD Financiën), urging you to confirm a card, scan a QR code, click a link or approve a payment in your banking app. Belgian banks and the government never ask you to authorise a transaction this way. Hang up, ignore the link, and log in only through the official app or website.

Pickpockets in stations and tourist areas

Pickpocketing is the most common problem newcomers face, operating on the Brussels metro, at Brussels-Midi/Zuidstation, on crowded trams and around the Grand-Place. Keep phones and wallets out of back pockets, use a zipped bag worn in front in crowds, and be extra alert during boarding crushes and at busy tourist sites.

Fake officials and street distractions

Be wary of people posing as plain-clothes police demanding to see your wallet or ID, or of distraction tricks like a spilled drink, a petition, or someone asking you to sign something. Real officers carry proper ID and will not need to handle your cash. Keep walking, decline politely, and go to a shop or a real police station if unsure.

Frequently asked questions

What is the first thing I must do after arriving?

Declare your arrival in person at the commune (town hall) where you live, ideally within 8 working days. This starts your residence registration and unlocks your national register number, which you need for banking, health insurance and work. Book the appointment online in advance where possible to avoid long queues.

Which language should I use?

It depends on where you live: Dutch in Flanders, French in Wallonia, and either French or English in Brussels, with German in the far east. Official paperwork follows your commune's language, not your preference. Learning the basics of the local language helps enormously with admin, neighbours and daily life.

Do I need health insurance and how do I get it?

Yes, joining a mutualité / ziekenfonds is compulsory for residents. After you have your national number, pick any fund such as Partenamut, CM or Solidaris, register, and choose a GP. The base cover is low-cost and reimburses most medical fees, and you can add cheap supplementary hospitalisation insurance.

Can I get by with cards, or do I need cash?

Cards and contactless via Bancontact cover almost everything, and many places are entirely card-only. Keep a little cash for markets, small bakeries and public toilets, but you will rarely need much. A Wise or Revolut card works well until your Belgian debit card arrives.

How do I open a bank account?

You usually need your passport, proof of address from your commune and your national number, though some banks let you begin the process online. KBC, BNP Paribas Fortis, Belfius and ING Belgium are the mainstream options. Many newcomers use Wise or Revolut in the meantime to receive salary and pay bills.

What is Itsme and do I need it?

Itsme is Belgium's dominant digital identity app, used to log into banks, the tax portal, your health fund and government services. You activate it via a Belgian bank account or an eID card reader once you have your national number. It is close to essential, so set it up as soon as you can.

How does renting work and what deposit will I pay?

You typically rent through agencies or portals like Immoweb, sign a written lease that must be registered, and pay a deposit of up to three months' rent into a blocked account in your name. Expect the first month upfront plus monthly building charges. Never transfer a deposit before viewing the property and signing.

How do I get from the airport to the city?

From Brussels Airport (Zaventem), a train from the station beneath the terminal reaches central Brussels in around 17-25 minutes, with a small rail surcharge included in the fare. Buses, official metered taxis and ride-hailing are alternatives. Brussels South Charleroi Airport connects to Brussels-Midi by shuttle bus in about an hour.

Is Belgium safe for newcomers?

Yes, Belgium is generally safe, with rare violent crime. The main risk is pickpocketing in busy stations, on the metro and around tourist sites, so keep valuables secure in crowds. Save 112 for ambulance and fire and 101 for police, and carry your ID as police may ask to see it.

How strict is the rubbish and recycling system?

Very strict and enforced with fines that vary by commune. You buy specific coloured bags at supermarkets, sort plastics, paper, glass and general waste separately, and put them out only on your street's collection day. Use the Recycle! app to check your exact schedule and rules before your first bin day.

Planning the move, not just the landing?

This guide covers your first days on the ground. If you’re still weighing visas and pathways to Belgium, start with a free eligibility assessment.