← All arrival guides
🇳🇿

Oceania · Arrival Guide

Just Landed in New Zealand? Your First 7 Days

New Zealand is safe, English-speaking and highly digital, so most of your setup can be done online before you even leave the airport. The two things that unlock everything else are an IRD number (your tax ID) and a local bank account, so prioritise those in your first week. Auckland holds roughly a third of the population and most new arrivals, though Wellington and Christchurch are cheaper and less congested.

Emergency

111

Police 111 · Ambulance 111 · Fire 111

Capital

Wellington

Currency

New Zealand Dollar (NZD)

Language

English, Māori, New Zealand Sign Language

Dialing code

+64

Getting your bearings in New Zealand

Landing in New Zealand as a new arrival tends to feel calm rather than overwhelming, which surprises people who have moved from busier parts of the world. The country runs on about five million people spread across two long, narrow islands, and daily life is quiet, orderly and heavily digital. English is the working language everywhere, so you will not hit a language barrier at the bank, the doctor or the supermarket, though you will meet plenty of Māori words woven into ordinary speech: 'kia ora' for hello, 'aotearoa' for the country itself, 'whānau' for family. Nobody expects you to speak Māori, but picking up a handful of greetings signals respect and is warmly received.

Where you land shapes your first weeks. Auckland holds roughly a third of the national population and takes in most new migrants; it is the biggest, most multicultural and most expensive city, sprawling around two harbours with a strong Pasifika and Asian presence. Wellington, the compact capital, is walkable, windy, creative and government-heavy. Christchurch, rebuilt after the 2010-2011 earthquakes, is flat, affordable and increasingly popular with families priced out of Auckland. Smaller centres like Hamilton, Tauranga, Dunedin and Queenstown each have their own rhythm, and rural New Zealand is genuinely rural, meaning long drives and thin services.

The pace takes adjustment. Shops and cafes often close earlier than newcomers expect, many businesses shut on public holidays, and 'she'll be right' captures a relaxed, low-drama approach to problems that can read as either refreshing or frustrating. What surprises people most is the physical setting pressing in on everyday life: dramatic light, fierce UV, changeable weather, and the sea or the bush never far away. Within a few weeks most arrivals find the friendliness genuine, the bureaucracy light, and the outdoors impossible to ignore.

The practical reality is that two things unlock almost everything else here: an IRD number, which is your tax identifier, and a local bank account. Get those moving in your first week and the rest of your setup, from a phone plan to a tenancy to your first pay, falls into place quickly.

Your first 48 hours

The essentials to sort out the moment you land in New Zealand.

  1. 1

    Buy a prepaid SIM at the airport

    Spark, One NZ and 2degrees all have staffed kiosks or vending machines in Auckland Airport's international arrivals hall, and there are similar options in Wellington and Christchurch. A prepaid starter pack with data costs around NZD 20-40. Bring your passport, as SIM registration with photo ID is required by law. Having a working local number immediately matters, because banks, IRD and rental agents all send verification codes by text.

  2. 2

    Get from the airport into the city

    From Auckland Airport, the SkyDrive express bus runs to the CBD for about NZD 18 and takes 45-60 minutes depending on traffic. There is no train link to the airport. Uber, taxis and Zoomy run NZD 45-90 into central Auckland. In Wellington the Airport Express bus and a short taxi are the usual options, while Christchurch Airport is close to town with a cheap public bus and inexpensive rideshares.

  3. 3

    Withdraw a little cash and check your cards work

    New Zealand is overwhelmingly cashless, but pull out NZD 50-100 for markets, honesty boxes and the rare card-only outage. Check your overseas card works on a local terminal and expect it to prompt for a PIN. Be aware many merchants add a surcharge, often 2-3%, for tap-to-pay or credit cards, so a debit card usually costs you less.

  4. 4

    Start your bank account and IRD applications

    You can begin a migrant bank application online from overseas, but you finalise it in-branch with your passport, visa and a New Zealand address. Do this early, because your IRD number, wages and rent all hinge on it. Once the account exists, apply for your IRD number through Inland Revenue; providing it to your bank and employer avoids being taxed at the highest default rate.

  5. 5

    Sort accommodation and your route to a tenancy

    Most people arrive into a hostel, Airbnb, motel or temporary rental and hunt for a permanent place from there. Trade Me Property is the dominant rental site, with Facebook groups useful for flatshares and rooms. Supply is tight in Auckland and Wellington, so line up references, proof of income and an application ready to send the moment you view somewhere you like.

  6. 6

    Buy your transit card and learn the local network

    Each main city has its own smartcard: AT HOP in Auckland, Snapper in Wellington and Metrocard in Christchurch, and a national Motu Move card is gradually replacing them. In several regions you can now simply tap on with a contactless bank card or phone. Download the matching app, such as AT Mobile or Metlink, to plan journeys and top up.

  7. 7

    Stock up on sun protection and warm layers

    New Zealand's UV is among the strongest in the world and burns skin fast even on cloudy or cool days, so buy sunscreen and a hat early. Weather changes quickly and many homes are poorly insulated and heated, so pack or buy warm layers, a good jacket and, if renting, ask about heat pumps and insulation before you commit.

  8. 8

    Save the key phone numbers and locate services

    Emergency services (police, fire, ambulance) are all reached on 111. For non-urgent health questions, Healthline on 0800 611 116 is free and open 24/7. Note your nearest 24-hour medical centre and pharmacy, since GP surgeries keep normal daytime hours and after-hours care can be limited in smaller towns.

Your first week checklist

  • Buy a prepaid SIM from Spark, One NZ or 2degrees at the airport so you can receive verification codes and calls while you sort everything else out.
  • Start your bank account application with ANZ, ASB, BNZ, Westpac or Kiwibank, then book the in-branch appointment needed to activate it with your passport and visa.
  • Apply for your IRD number through Inland Revenue as soon as you have a New Zealand address and bank account, because you cannot be paid at the correct tax rate without it.
  • Enrol with a local GP (general practice) near where you are staying to bring down the cost of doctor visits and get into the health system.
  • Buy the right transit card for your city (AT HOP in Auckland, Snapper in Wellington, Metrocard in Christchurch), or simply tap on with a contactless bank card where that is supported.
  • Set up short-term accommodation and start scanning Trade Me Property daily, as good rentals move fast and viewings book up quickly in Auckland and Wellington.
  • Give your NZ mobile number and address to your employer, and confirm they have your IRD number and bank details so your first pay run is not delayed.
  • Download the core apps you will use immediately: Trade Me, your bank's app, myIR, your city's transport app and a supermarket app.
  • Note your nearest supermarket, pharmacy and 24/7 medical centre, and save Healthline (0800 611 116) for free after-hours health advice.

Getting connected

Mobile coverage is strong across cities and along the main state highways but genuinely patchy in the backcountry, on tramping tracks and in parts of the deep South Island, so never rely on a signal in remote areas. 4G is effectively universal in populated areas and 5G covers the main centres. The simplest path is a prepaid SIM (Spark, One NZ or 2degrees) on arrival, switching to a monthly plan once your bank account is live. Home internet is usually UFB fibre where available, ordered through providers like Spark, One NZ or 2degrees.

Typical cost: Prepaid starter pack NZD 20-40; monthly SIM-only plans with generous data NZD 25-50; home fibre broadband roughly NZD 75-95 per month.

SparkOne NZ2degreesSkinny

Money & banking

New Zealand is one of the most cashless countries anywhere, and tap-to-pay with cards or phones works nearly everywhere, from buses to small cafes and market stalls. The catch is surcharging: many merchants add 2-3% for PayWave or credit cards, and some display a lower price for EFTPOS (local debit). Contactless is universal, and mobile wallets like Apple Pay and Google Pay are widely accepted.

Opening an account: ANZ, ASB, BNZ, Westpac and Kiwibank are the main retail banks and all handle migrants routinely, with dedicated new-migrant account processes. You can start the application online before you arrive, then finalise it in-branch with your passport, visa and proof of a New Zealand address. Give the bank your IRD number once you have it, otherwise interest on your savings is taxed at the highest default rate.

Cash: Cash is rarely needed and a growing number of businesses are card-only. Keep a small amount for weekend markets, honesty-box produce stalls, some rural spots and community events. There is no 1c, 2c or 5c coin, so cash totals are rounded to the nearest 10 cents, while electronic payments are charged to the exact cent.

Tipping: Tipping is not expected or customary anywhere in New Zealand, because wages already include a legal minimum designed to be lived on. Rounding up or leaving a little for genuinely exceptional service is welcome but never assumed, and staff will not chase you for it. There is no tipping culture in restaurants, bars, taxis or salons.

Registration & residency

New Zealand has no mandatory address-registration or residents'-registry scheme, so there is no council or police office you must report to after you arrive. Instead you register 'functionally' with the services you actually use: get an IRD number from Inland Revenue so you are taxed correctly, enrol with a local GP to access subsidised healthcare, and if you are eligible (generally permanent residents), enrol to vote through the Electoral Commission. If your visa carries conditions that require it, keep your contact address current with Immigration New Zealand.

Where: Inland Revenue (ird.govt.nz) for your IRD number and tax; a local general practice for healthcare enrolment; the Electoral Commission (vote.nz) if you are eligible to enrol to vote.

Documents to keep handy:

  • Passport with your current New Zealand visa (an eVisa label or approval letter) that you can show at the bank and to employers.
  • Proof of a New Zealand address, such as a tenancy agreement, hostel booking or a utility or bank letter, needed to finalise banking and IRD.
  • Your overseas driver licence, ideally with a certified English translation if it is not in English, valid for driving here for up to 12 months.
  • Employment offer or contract, useful for rental applications and for confirming your tax and pay details.
  • Academic and professional qualification certificates, which some registered occupations and employers will want to sight or verify.
  • Overseas bank statements or references, which can speed up opening accounts and support a rental application when you have no local history.

Getting around

Public transport is decent within Auckland, Wellington and Christchurch but the country as a whole is car-dependent, and outside the cities you will almost certainly want a vehicle. Auckland has buses, ferries and an expanding rail network; Wellington runs frequent buses and commuter trains; Christchurch is bus-based. Fares are paid with regional smartcards (AT HOP in Auckland, Snapper in Wellington, Metrocard in Christchurch) or increasingly by tapping a contactless bank card, and the national Motu Move card is being rolled out to unify these. Intercity coaches (InterCity) and domestic flights (Air New Zealand, Jetstar) cover longer distances, and the ferry between the North and South Islands crosses Cook Strait.

From the airport: Auckland Airport to the CBD: SkyDrive express bus (~NZD 18, ~45-60 min), or Uber/taxi (~NZD 45-90). There is no airport train, so the SkyDrive bus is the cheap, reliable choice. Wellington Airport to the city: Airport Express bus or a short ~NZD 30-40 taxi. Christchurch Airport is close to town: public bus for a few dollars, or a rideshare for around NZD 30-45.

UberAT MobileTransitMetlinkMetroinfo

Finding a home

Rentals are found mainly on Trade Me Property, with realestate.co.nz and local Facebook groups useful for flatshares and rooms. Supply is tight in Auckland and Wellington, so competitive applications and quick decisions matter. Most tenancies run as periodic or fixed-term agreements through a property manager, who will ask for references, proof of income, identification and a completed application form. Furnished lettings are uncommon, so budget for a bed, whiteware and basics, much of which you can buy second-hand on Trade Me or at op shops.

Typical rent: One-bedroom in central Auckland roughly NZD 500-650 per week; noticeably cheaper in Christchurch and smaller centres at about NZD 380-500. Rent is almost always quoted and paid weekly, not monthly, which trips up many newcomers doing budgets.

Deposit norm: A bond of up to four weeks' rent, which by law is lodged with Tenancy Services (a government body), not held by the landlord, plus one to two weeks' rent in advance. Keep your bond lodgement receipt, as you claim the money back through Tenancy Services when you leave.

Healthcare

Public healthcare is run by Health New Zealand (Te Whatu Ora) and is free or heavily subsidised for citizens, permanent residents and holders of eligible work visas (generally two years or longer). Hospital and emergency care is publicly funded for those who qualify, while primary care such as GP visits carries a subsidised part-charge even for eligible patients. Your visa type determines your eligibility, so check it on the Health New Zealand website before assuming you are covered.

How to access it: Enrol with a local GP practice as soon as you settle, because enrolled patients pay less per visit and get referrals into specialist and hospital care. For free health advice any time of day or night, call Healthline on 0800 611 116. Crucially, ACC (the Accident Compensation Corporation) covers treatment for accidents and injuries for everyone in the country, including visitors and tourists, regardless of who was at fault.

Insurance: If your visa does not make you eligible for publicly funded care, you must arrange private health or travel insurance, and this is often a visa condition. Even eligible residents commonly buy private insurance, for example through Southern Cross or nib, to avoid long public waitlists for non-urgent surgery and specialist appointments. Prescription medicines are subsidised, with a standard low co-payment per item at the pharmacy.

Culture & etiquette

  • Remove your shoes when entering someone's home unless you are told to keep them on; it is a near-universal expectation.
  • Learn a few Māori greetings such as 'kia ora' (hello, thanks), and respect protocol (tikanga) at a marae or during a pōwhiri welcome.
  • Kiwis are understated and dislike bragging or a hard sell; a modest, friendly, self-deprecating manner lands far better than boasting.
  • Be punctual for work, appointments and social plans, and treat queues seriously, as pushing in is genuinely frowned upon.
  • When invited to 'bring a plate', bring food to share, not an empty plate, and offer to help with dishes afterwards.
  • Recycle and sort rubbish properly, respect the outdoors and 'leave no trace', and never bring undeclared food, plants or dirty gear through biosecurity.
  • Small talk about the weekend, sport and the weather is the social lubricant; a relaxed, easygoing tone is valued over formality.

Things to watch out for

  • Border biosecurity is strict and unforgiving: failing to declare food, wooden items, or muddy hiking boots and tents risks an instant NZD 400 fine.
  • 'Half nine' means 9:30, 'sweet as' means fine or good, and 'yeah, nah' is a polite no, so listen for the local shorthand.
  • UV levels are extreme even on cool or overcast days, and people burn within minutes, so use sunscreen and cover up year-round.
  • Sandflies in the west and the south deliver maddeningly itchy bites, so carry repellent when hiking or near the coast.
  • Homes are often cold, damp and under-insulated, so check for a heat pump, insulation and dry conditions before signing a tenancy.

Apps to download before you land

Trade Me

Rentals, used cars, furniture and buying almost anything second-hand

AT Mobile

Auckland public transport journey planning and HOP card top-ups

Metlink

Wellington bus, train and ferry timetables and Snapper top-ups

Uber

Ride-hailing in the main cities, alongside local rivals like Zoomy

myIR

Inland Revenue account for your IRD number, tax and refunds

Woolworths (formerly Countdown)

Supermarket ordering, delivery and member pricing

Manage My Health

Booking GP appointments, repeat prescriptions and viewing results

Where newcomers live

Where you settle depends on your city, budget and whether you need to be near work or schools. Auckland spreads across dozens of suburbs with very different price points; Wellington is compact enough that most inner suburbs are walkable; and Christchurch offers more space for the money. Below are areas where newcomers and migrants commonly land, mixing central convenience, family-friendly value and good transport links.

Auckland CBD & City Fringe

Apartments, universities and workplaces on the doorstep, with buses, ferries and trains close by. Convenient and lively but the priciest per square metre, and often small and building-quality-variable.

Mount Eden & Sandringham (Auckland)

Established inner suburbs with cafes, character villas, good schools and a strong migrant community around Sandringham's South Asian eateries. Popular with families and professionals wanting central-ish living.

New Lynn & West Auckland

More affordable, well connected by train to the city, and diverse. A practical landing spot for families and first renters wanting more space than the central suburbs allow for the money.

Wellington Inner Suburbs (Te Aro, Mount Victoria, Newtown)

Walkable, creative and close to the government and tech jobs downtown. Newtown is multicultural and lively; Mount Victoria is leafy and character-filled; Te Aro is apartment central.

Christchurch City & Riccarton

Flat, affordable and easy to cycle, with a rebuilt central city and Riccarton popular with students and migrants near the university and Westfield mall. Strong value for families.

Tauranga & Mount Maunganui

Sunny, coastal and fast-growing, drawing families and remote workers. Beach lifestyle and a relaxed pace, though public transport is limited and a car is close to essential.

What things cost

New Zealand is not cheap, and Auckland in particular ranks among the pricier places to live in the region. Housing is the biggest cost by far and is quoted weekly, so annualise carefully. Groceries, fuel and eating out all feel expensive to many newcomers, while public healthcare, subsidised prescriptions and ACC cover soften some costs. The figures below are rough monthly or per-item guides in New Zealand dollars for a main city.

Rent, 1-bed in city centre (monthly)NZD 2,200-2,800
Rent, 1-bed outside centre (monthly)NZD 1,700-2,200
Monthly public transport passNZD 150-215
Coffee (flat white)NZD 5.50-6.50
Mid-range dinner for twoNZD 90-140
Utilities (power, water, internet) monthlyNZD 250-350
Mobile SIM-only plan (monthly)NZD 25-50
Gym membership (monthly)NZD 50-90
Taxi start / flagfallNZD 3.50-4.50
Monthly groceries (one person)NZD 400-600

Staying safe & avoiding scams

New Zealand is genuinely one of the safer countries to move to, with low rates of violent crime and a relaxed everyday feel, but it is not crime-free, so use normal city sense: lock your car and never leave valuables visible, as vehicle break-ins are common at trailheads, beaches and tourist car parks. The bigger risks are environmental rather than criminal: extreme UV that burns in minutes, fast-changing weather in the mountains and on the water, strong rip currents at unpatrolled beaches (always swim between the flags), and long, winding rural roads where fatigue and unfamiliar driving on the left cause serious crashes. For any emergency dial 111 for police, fire or ambulance, and for non-urgent health worries call the free Healthline on 0800 611 116.

Newcomers are common targets. Know these before you arrive — and read our guide to avoiding immigration scams.

Rental bond and deposit scam

Fake listings, often priced suspiciously low with an 'overseas' or 'travelling' landlord, pressure you to pay a bond or deposit before you have seen the property. Never transfer money before viewing the place and signing a written tenancy agreement, and remember that a legitimate bond is lodged with Tenancy Services, a government body, never paid directly into a private landlord's account. If someone refuses a viewing or rushes you, walk away.

IRD and Immigration New Zealand impersonation

Scam calls, texts and emails claim you owe tax, face deportation, or must pay a fee to keep your visa, and demand instant payment by card, bank transfer or gift cards. New Zealand government agencies never demand immediate payment this way and never ask for gift cards. Hang up, do not click links, and verify anything by contacting Inland Revenue (ird.govt.nz) or Immigration New Zealand (immigration.govt.nz) directly through their official numbers.

Job and visa-sponsorship fee scams

Bogus recruiters offer New Zealand jobs or visa sponsorship on condition that you pay upfront for placement, training, 'processing' or a guaranteed job. Legitimate employers do not charge migrants for a job offer, and only advisers on the Immigration Advisers Authority (IAA) register or licensed lawyers may charge for immigration advice. Verify any adviser on the IAA register and treat any upfront 'job for a fee' as a scam.

Second-hand car and marketplace fraud

New arrivals buying a first car on Trade Me or Facebook Marketplace are targeted with too-good deals, requests to pay a deposit for a car that is 'in another city', or vehicles with hidden finance owing on them. Always inspect the car in person, run a paid history check for money owing and odometer issues, and never send a deposit to hold a vehicle you have not seen.

Frequently asked questions

Do I need an IRD number, and how do I get one?

Yes, an IRD number is essential to be taxed correctly and to avoid a high default tax rate on your wages and bank interest. Apply online through Inland Revenue once you have a New Zealand bank account, address and valid visa. It usually arrives within about 10 working days, and you give the number to your employer and bank.

Can I open a bank account before I arrive?

Yes. ANZ, ASB, BNZ, Westpac and Kiwibank all offer migrant account processes that you can start online from overseas. You then activate the account in person at a branch with your passport and visa once you land. Having it ready speeds up renting, getting paid and applying for your IRD number.

Is healthcare free for new arrivals?

It depends on your visa. Citizens, permanent residents and holders of eligible work visas (generally two years or more) can access publicly funded hospital care, while GP visits carry a subsidised part-charge. Others must arrange private or travel insurance. ACC covers accident and injury treatment for everyone in the country, including tourists, regardless of fault.

Do I need a car in New Zealand?

In central Auckland, Wellington or Christchurch you can manage on public transport, but the country is car-dependent for suburbs, small towns and travel between regions. You can drive on a valid overseas or international licence for up to 12 months, after which you must convert to a New Zealand licence. Remember New Zealand drives on the left.

How do I find a rental, and what will I need?

Trade Me Property is the main site, supported by realestate.co.nz and local Facebook groups for flatshares. Expect to provide identification, references, proof of income and a completed application, often competing with several others in Auckland and Wellington. Have your documents ready to submit immediately after a viewing, and budget for a bond of up to four weeks' rent plus rent in advance.

Why is rent quoted per week, and how much is normal?

New Zealand quotes and pays rent weekly rather than monthly, which surprises many newcomers and skews budgets if you forget to multiply. A central one-bedroom in Auckland runs roughly NZD 500-650 a week, cheaper in Christchurch and smaller centres. To get a monthly figure, multiply the weekly rent by about 4.33, not by four.

How does tax work when I start a job?

Income tax is deducted at source through the PAYE system, so tax comes out of each pay automatically once you give your employer your IRD number and tax code. There is also a 15% GST included in most prices you see. Without an IRD number you are taxed at a high no-declaration rate, so sort it early.

What is the deal with KiwiSaver?

KiwiSaver is New Zealand's voluntary work-based retirement savings scheme. Most employees are auto-enrolled when they start a job and can opt out within the first weeks if they choose. Eligibility for enrolment depends on your visa and residency status, so check whether you qualify before assuming contributions will start, and weigh the employer contribution benefit.

How bad is the cost of living, really?

Housing is the dominant expense and Auckland is genuinely expensive, while groceries, fuel and dining out also feel pricey to many arrivals. Offsetting this, there is no tipping, healthcare is subsidised for eligible residents, and prescriptions carry only a small co-payment. Budgeting weekly like the locals, and buying second-hand on Trade Me, helps stretch your money.

What should I know about the weather and the outdoors?

Weather changes fast, especially in the mountains and on the coast, and homes are often colder and damper than newcomers expect, so factor in heating and insulation when renting. The UV is extreme, so sunscreen is a year-round habit. If you tramp, swim or boat, check conditions, swim between the flags at patrolled beaches, and tell someone your plans.

Planning the move, not just the landing?

This guide covers your first days on the ground. If you’re still weighing visas and pathways to New Zealand, start with a free eligibility assessment.