Africa · Arrival Guide
Just Landed in Sao Tome and Principe? Your First 7 Days
Sao Tome and Principe is a tiny, safe and slow-paced two-island nation in the Gulf of Guinea with roughly 220,000 people. Settling in means adjusting to cash-first living, limited banking, patchy connectivity and an economy where almost everything runs through the capital, Sao Tome. Portuguese is essential day to day, and the pace is unhurried (leve-leve is the national motto).
112
Police 222 22 22 · Ambulance 112 · Fire 112
Sao Tome
Sao Tome and Principe dobra (STN)
Portuguese (official); Forro, Angolar and Principense creoles widely spoken
+239
Getting your bearings in Sao Tome and Principe
Landing in Sao Tome and Principe is a gentle shock. You step off the plane at Sao Tome International Airport (TMS) into thick equatorial air, and within minutes you understand the scale of the place: this is one of Africa's smallest countries, two volcanic islands with a combined population smaller than a mid-sized town. The capital, Sao Tome, holds most of the country's shops, banks, offices and restaurants, so almost everything you need to arrange in your first weeks will happen within a few kilometres of the old colonial centre. Life orbits around the Mercado Municipal, the waterfront and Avenida da Independencia, and you will quickly recognise faces, which is both charming and a reminder that anonymity does not really exist here.
The first weeks feel slow, sometimes frustratingly so. Bureaucracy moves at its own pace, shops keep unpredictable hours, and the phrase you will hear constantly is leve-leve, literally 'easy-easy', the local philosophy of taking things gently. Power cuts and water interruptions are routine rather than exceptional, so newcomers who arrive expecting mainland-European reliability recalibrate fast. Cash is king: card machines are almost nonexistent, and you will carry dobras everywhere in small notes.
Geographically, most expats and new arrivals settle in or just outside the capital, in districts such as Bairro do Hospital, the historic centre, or leafier residential zones toward Bombom and Pantufo. A smaller number end up on Principe, the far quieter northern island reached by a short flight, which offers extraordinary nature but even fewer services. Portuguese is the working language of banking, immigration and daily life; English is spoken only in a handful of hotels and by some younger Santomeans. What surprises people most is not hardship but atmosphere: the country is remarkably safe, warm and unhurried, the beaches and rainforest are spectacular, and the biggest genuine risks are malaria, road conditions and thin healthcare rather than crime.
Your first 48 hours
The essentials to sort out the moment you land in Sao Tome and Principe.
- 1
Buy and register a local SIM
Grab a CST or Unitel prepaid SIM as soon as you can; both cost around 80 STN and come with a little calling credit. You must show your passport to register it. The airport kiosk is convenient but stock is limited, so the CST and Unitel shops on Avenida da Independencia in the capital are more reliable. CST has the broadest island-wide coverage, and both now offer 4G in the main urban areas.
- 2
Withdraw and stockpile cash in dobras
Card acceptance is almost nonexistent outside a few hotels, so cash is your lifeline. Withdraw dobras from a BISTP ATM in Sao Tome city or at the airport and keep small notes. Many places cannot break large bills, and while euros are informally accepted in some hotels, taxis and markets expect dobras. Take out more than you think you need, as ATMs occasionally run dry or go offline.
- 3
Arrange your ride into the city
There is no ride-hailing app and no meter. Agree a fixed taxi fare in dobras before getting in, or have your hotel or landlord send a driver to meet you. The city centre is only about 7 km from the airport, so a short private taxi should be modest. Ask your accommodation what the going rate is in advance so you are not overcharged on arrival.
- 4
Confirm your address and immigration paperwork
If you arrived on a visa or entry permit, note the exact deadline to regularise your stay with the Servico de Migracao e Fronteiras (SMF). Keep your passport, entry stamp and accommodation address together in one place. Residence authorisation can now be started online via the SMF e-Cidadao portal, with a stated response window of about seven working days, though in practice timelines vary.
- 5
Locate the nearest pharmacy and stock essentials
Pharmacies in the capital carry basics, but specialised medicines are scarce and stock is inconsistent. Buy mosquito repellent and confirm your malaria prophylaxis on day one, as malaria is endemic on both islands. Bring a personal supply of any prescription medication, because you cannot rely on refilling it locally.
- 6
Buy bottled water and a home emergency kit
Tap water is not reliably safe to drink, so stock bottled or properly filtered water from the start. Power and water cuts happen regularly and without warning, so keep a torch, candles, a fully charged power bank and some stored water at home. Many longer-term residents eventually invest in a small generator or a large water container.
- 7
Get onto WhatsApp and local groups
WhatsApp is how landlords, drivers, shops and friends communicate here, so make sure it is working the moment your SIM is active. Ask a local contact or your host to add you to community and housing WhatsApp and Facebook groups. Almost every practical arrangement, from renting a house to booking a boat trip, is negotiated through these channels rather than formal websites.
- 8
Do a first orientation walk of the capital
Spend an hour walking central Sao Tome to get your bearings: the Mercado Municipal for produce and fish, the waterfront, the cathedral and Avenida da Independencia where the banks and phone shops cluster. Note where the BISTP ATMs, pharmacies and main supermarkets are. The centre is compact and safe to walk in daylight, and orienting yourself early makes the following weeks far smoother.
Your first week checklist
- Buy and register a CST or Unitel prepaid SIM with your passport, then load a data bundle so you can use WhatsApp for everything.
- Withdraw a comfortable stock of dobras from a BISTP ATM in Sao Tome city, keeping plenty of small notes for taxis and markets.
- Confirm your immigration status and note the deadline to apply for or regularise a residence authorisation with the Servico de Migracao e Fronteiras (SMF).
- Start a malaria prophylaxis routine on day one, buy repellent and check that your accommodation has intact mosquito nets or screens.
- Locate the nearest pharmacy and the Hospital Ayres de Menezes so you know where to go in an emergency before you ever need it.
- Introduce yourself to your landlord or a trusted local contact and get added to relevant WhatsApp and Facebook groups for housing and news.
- Stock a basic emergency kit at home: bottled or filtered water, a torch, a power bank and candles for the frequent power and water cuts.
- Do a first orientation walk of central Sao Tome (Mercado Municipal, waterfront, Avenida da Independencia) to map banks, shops and ATMs.
- If you plan to visit or live on Principe, book the STP Airways domestic flight early, as seats are limited and fill quickly.
Getting connected
Mobile data is the practical way to get online, as fixed broadband is limited, expensive and slow. Coverage is decent in Sao Tome city but thins out fast in rural areas and on Principe, and reliability drops during power cuts. Buy a prepaid SIM, top up with data bundles, and do not expect consistent high speeds. The country connects to the world via undersea cable, but domestic infrastructure remains fragile.
Typical cost: A prepaid SIM costs around 80 STN with a little starting credit; monthly data bundles run roughly 200-500 STN depending on volume, and both CST and Unitel now offer 4G in the main urban areas.
Money & banking
The dobra (STN) is pegged to the euro at a fixed rate of 24.5 STN to 1 EUR, a peg in place since 2010 under an agreement with Portugal, so euros are informally accepted in some hotels and shops. Everything else is cash. Bring euros to change rather than US dollars, as euros are more widely recognised and get you a fairer rate closer to the official peg.
Opening an account: BISTP (Banco Internacional de Sao Tome e Principe) is the dominant bank, with the main branch network and the most reliable ATMs. Opening an account as a foreigner generally requires a residence authorisation, your passport and proof of address, and the process can be slow. A couple of smaller banks (such as Ecobank and Afriland) also operate, but BISTP is the practical default for newcomers.
Cash: Sao Tome is overwhelmingly cash-based. Carry dobras in small denominations for taxis, the market, minibuses and restaurants, as card payments and mobile money are rare and few vendors can break large notes. Withdraw cash while you have the chance, since ATMs occasionally run out or go offline.
Tipping: Tipping is not expected. Rounding up a restaurant bill or leaving 5-10% for good service is appreciated but never obligatory, and there is no tipping culture for taxis or everyday services.
Registration & residency
Foreigners intending to stay beyond a short visit must regularise their stay and obtain a residence authorisation (autorizacao de residencia) from the Servico de Migracao e Fronteiras (SMF), the migration and borders service in Sao Tome. Address and residence registration is tied to this permit rather than being a separate town-hall step. Applications can be initiated online through the SMF e-Cidadao portal, which asks for a digitised passport valid for more than a year, and the service quotes a response window of around seven working days, though real-world timelines can be longer. Keep proof of your accommodation, as your address forms part of the application.
Deadline: Regularise within the validity of your entry visa or permit; the residence authorisation is applied for locally before that entry document expires.
Where: Servico de Migracao e Fronteiras (SMF), Sao Tome city, and its e-Cidadao online portal
Documents to keep handy:
- Passport with your entry stamp and any visa or entry permit, kept together and photographed as a backup.
- A digitised colour copy of your passport in PDF (validity over one year) for the e-Cidadao residence application on the SMF portal.
- Proof of accommodation or a signed rental agreement showing your Sao Tome address, needed for both banking and residency.
- Passport-size photographs, which are useful for SIM registration, residency paperwork and local formalities.
- Comprehensive international health insurance documents that explicitly include emergency medical evacuation.
- Any employment contract, invitation letter or proof of funds if your stay is work- or investment-related.
Getting around
Getting around means shared minibuses, shared taxis and private taxis; there is no formal public timetable and no ride-hailing app. Shared taxis and minibuses follow set routes for a few dobras and are the cheap local option, while private hire is negotiated per trip and settled in cash. Roads in the capital are reasonable but deteriorate quickly in rural areas, so many expats rent or buy a 4x4 for trips beyond town. Fuel stations are few, so fill up when you can.
From the airport: Sao Tome International Airport (TMS) is about 7 km from the city centre, roughly a 15-minute drive. Take a taxi (agree the fare in dobras before departing) or arrange a hotel or landlord pickup, as there is no shuttle bus or metered service. To reach Principe, you fly the short domestic hop from TMS on STP Airways or take a much slower cargo and passenger boat.
Finding a home
Most newcomers rent through word of mouth, local contacts or Facebook and WhatsApp groups rather than agencies, because there is barely any formal listings market. Furnished houses and apartments cluster in and around Sao Tome city, in areas such as the historic centre, Bairro do Hospital and residential zones toward Pantufo and Bombom. Supply is thin and turnover slow, so plan to start in a hotel or guesthouse while you search, and expect to view places in person rather than online.
Typical rent: A furnished apartment or small house in the capital typically runs from around 7,000-20,000 STN per month (roughly 300-800 EUR-equivalent), with expat-standard properties and sea-view villas costing considerably more.
Deposit norm: Expect one to two months' rent as a deposit, usually negotiated directly with the owner and paid in cash, often alongside the first month upfront. Written contracts exist but informal arrangements are common, so clarify terms clearly at the outset.
Healthcare
Healthcare is basic and capacity is minimal. Hospital Ayres de Menezes in Sao Tome is the main public hospital, but serious cases are routinely evacuated to Lisbon, Libreville or Luanda, which can be slow and expensive to arrange. Bring a personal supply of any regular medication and do not assume you can source specialist drugs locally. Dental and specialist care are especially limited.
How to access it: For minor issues use a pharmacy or a private clinic in the capital; for emergencies go to Hospital Ayres de Menezes or call 112. Care is limited and often requires up-front cash payment, so keep dobras accessible. Response times for ambulances can be slow, and many residents simply take a private car to hospital.
Insurance: There is no reciprocal health cover for foreigners. Carry comprehensive international health insurance that explicitly includes emergency medical evacuation, because local capacity for serious illness or injury is very limited and an evacuation flight to Lisbon or Libreville can cost tens of thousands of euros without cover.
Culture & etiquette
- Greet people before getting to business; a handshake and a warm 'bom dia' or 'boa tarde' go a long way and skipping the greeting reads as rude.
- Learn a little Portuguese, even basic phrases, as English is rarely spoken outside a few hotels and effort is genuinely appreciated.
- Embrace leve-leve (take it easy); appointments and services run late, and pushing hard or showing visible impatience is seen as bad manners.
- Dress modestly in towns and villages, and ask before photographing people, their children or their homes.
- Accept hospitality graciously; being offered food or drink is common, and refusing outright can cause offence.
- Be patient and polite with officials and shopkeepers; a friendly, unhurried manner opens far more doors than assertiveness.
- Respect the strong role of family, community and church in daily life, and keep noise and behaviour respectful on Sundays.
Things to watch out for
- Malaria is endemic on both islands; take prophylaxis and use repellent and nets from day one and treat any fever seriously.
- Tap water is not reliably safe to drink; use bottled or properly filtered water for drinking and even for brushing teeth if unsure.
- Power and water cuts are common and unannounced; keep torches, a power bank, candles and stored water at home.
- Roads deteriorate fast outside the capital and are poorly lit at night; drive cautiously and avoid long rural journeys after dark.
- Sun and heat near the equator are intense year-round; stay hydrated, use sun protection and pace yourself in the humidity.
Apps to download before you land
The default way locals, landlords, drivers and businesses communicate; expect to arrange almost everything, from housing to boat trips, right here.
Google Maps
Basic navigation for the capital; download offline maps in advance, as coverage and data drop off quickly outside the city.
Maps.me
Offline maps with better coverage of rural tracks, trails and beaches on both Sao Tome and Principe, useful where Google Maps is thin.
XE Currency
Check the euro and dollar rates against the dobra so you can instantly spot a bad informal exchange offer versus the 24.5 peg.
Google Translate
Portuguese translation with an offline language pack downloaded ahead of time for markets, clinics, banks and paperwork.
Local buy-and-sell, housing and community groups where rentals, furniture and services are advertised and expat networks gather.
STP Airways (website/booking)
Booking the short domestic flights between Sao Tome and Principe, where seats are limited and sell out ahead of time.
Where newcomers live
Almost all newcomers settle in or immediately around Sao Tome city, since that is where the banks, shops, offices and services are. Choices come down to being in the busy historic centre, in quieter residential zones toward the coast, or out at a beach village for space and calm at the cost of convenience. A small number of people base themselves on Principe for its nature and tranquility, accepting far fewer services.
Historic centre (Cidade)
The compact colonial heart around the cathedral, market and Avenida da Independencia. Walkable, lively and close to banks, ministries and restaurants, but busier and noisier, with older buildings and more frequent utility interruptions.
Bairro do Hospital
A central residential district near the main hospital, popular for its convenience and mix of housing. Handy for daily errands and medical access, though it is dense and traffic can be heavy at peak times.
Pantufo
A coastal fishing area just east of the capital with a relaxed, local feel and sea views. Quieter than the centre and close to the water, while still an easy drive into town for work and shopping.
Bombom / Praia Lagarto
Leafier residential and beach-adjacent zones north of the city favoured by some expats and higher-end rentals. Greener and calmer with more space, but you will depend on a car and be further from central amenities.
Trindade
An inland town in the hills above the capital, cooler and more spread out with a strong local community. Good value housing and greenery, though the commute into Sao Tome adds time and you are further from the coast.
Santo Antonio (Principe)
The tiny main town on Principe island, for those wanting extraordinary nature and near-total tranquility. Beautiful and safe, but with minimal services, limited shops and reliance on flights or boats to reach the main island.
What things cost
Sao Tome is not a cheap posting once you account for imported goods, which make up much of what is on supermarket shelves. Local produce, fish and transport are inexpensive, but anything shipped in, from cheese to electronics, carries a premium. Rent for expat-standard housing and the cost of running a car push budgets up. Figures below are rough monthly guides in dobras and shift with import prices.
Staying safe & avoiding scams
Sao Tome and Principe is one of the safer countries in the region, with low levels of violent crime and a generally relaxed, welcoming atmosphere; walking central Sao Tome in daylight is comfortable and problems tend to be petty overcharging rather than threats to your person. Take normal precautions after dark and with valuables on beaches or in crowds, and be cautious on the roads, where poor surfaces, unlit stretches and the occasional stray animal are a real hazard at night. Your biggest genuine risks here are health and infrastructure rather than crime: malaria is endemic, tap water is unsafe to drink, healthcare is thin, and power and water cuts are routine, so prepare for those and you will settle in easily.
Newcomers are common targets. Know these before you arrive — and read our guide to avoiding immigration scams.
Unagreed or inflated taxi fares
With no meters and no ride-hailing app, drivers may quote inflated prices to newcomers or raise the fare on arrival. Always agree the exact fare in dobras before you get in, ideally after asking your hotel or a local contact what the going rate should be. Keeping small notes ready also avoids the 'no change' trick used to round fares up.
Overpriced 'guides' and touts
Around the airport, the market and popular spots on Principe, freelance 'guides' may attach themselves to you and later demand payment for unrequested help. Politely decline from the outset, book excursions and drivers through your accommodation or a known operator, and confirm all prices clearly up front before any service begins.
Poor euro-to-dobra exchange rates
Informal money changers and some shops apply rates far worse than the fixed 24.5 STN peg to the euro. Change money at a BISTP branch or a reputable hotel, and know the official rate before you swap any cash. Be especially wary of anyone offering to change money on the street or at the airport.
Advance-payment and rental deposit traps
Because housing is arranged informally through WhatsApp and Facebook, occasional bad actors ask for deposits or rent before you have seen a property or met the owner. Never wire money for a place you have not visited in person, verify the landlord through a trusted local contact, and pay deposits only against a clear, written agreement.
Frequently asked questions
Can I use my bank card or pay contactless in Sao Tome?
Rarely. A handful of upmarket hotels take cards, but shops, taxis, minibuses, markets and most restaurants are cash only. Withdraw dobras from BISTP ATMs and carry small notes, and always keep a cash reserve in case an ATM is offline.
Do I need to speak Portuguese to settle in?
Effectively yes. Portuguese is the working language for banking, immigration, housing and daily errands, and English is uncommon outside a little tourism. Even basic Portuguese makes settling far easier, and locals genuinely appreciate the effort even when your grammar is rough.
Is Sao Tome and Principe safe for new arrivals?
Yes, it is one of the safer countries in the region with low violent crime and a relaxed atmosphere. The bigger risks are malaria, poor road conditions, thin healthcare and petty overcharging rather than personal safety. Take normal night-time precautions and you will be comfortable.
How do I get between the two islands?
Principe is reached by a short domestic flight from Sao Tome on STP Airways, or by a much slower cargo and passenger boat. Book flights well ahead, as schedules are limited and seats fill quickly, and build in buffer time because departures can shift.
Do I legally need to register my address or residence?
Yes. Foreigners staying beyond a short visit must obtain a residence authorisation from the Servico de Migracao e Fronteiras (SMF), and your address is registered as part of that permit. You can start the process online via the SMF e-Cidadao portal, but keep proof of your accommodation to hand.
How reliable are electricity and water?
Not very. Power and water cuts happen regularly and without warning across both islands. Keep a torch, candles, a charged power bank and stored water at home, and consider a small generator or a large water container if you are staying long term.
Can I drink the tap water?
No, tap water is not reliably safe to drink. Use bottled or properly filtered water for drinking and, if you are unsure of your supply, for brushing your teeth too. Bottled water is widely available in the capital's supermarkets.
What should I know about malaria before I arrive?
Malaria is endemic on both islands, so start prophylaxis as advised by a travel doctor before or immediately on arrival. Use repellent, sleep under a net or with screens, and treat any fever as a possible malaria case by seeking testing quickly rather than waiting it out.
How do I open a bank account as a foreigner?
BISTP is the practical choice. You will generally need a residence authorisation, your passport and proof of address, and the process can be slow with several visits. In the meantime, plan to run your life on cash withdrawn from ATMs and euros changed at a reputable bank or hotel.
Is it easy to find housing, and how do people rent?
It takes patience. There is almost no formal listings market, so rentals are found through word of mouth, local contacts and Facebook or WhatsApp groups, and supply is thin. Start in a hotel or guesthouse, view places in person, and pay deposits only against a clear agreement with a verified owner.
Planning the move, not just the landing?
This guide covers your first days on the ground. If you’re still weighing visas and pathways to Sao Tome and Principe, start with a free eligibility assessment.