Europe · Arrival Guide
Just Landed in Switzerland? Your First 7 Days
Switzerland is orderly, expensive and quietly bureaucratic, and your first job as a new resident is registering with your local commune within the legal deadline. The language and rules change by canton, so what applies in Zurich may differ in Geneva or Lugano. Almost everything runs on time and by the book, and health insurance is a legal obligation you must arrange fast.
112
Police 117 · Ambulance 144 · Fire 118
Bern
Swiss franc (CHF)
German, French, Italian, Romansh
+41
Getting your bearings in Switzerland
The first weeks in Switzerland feel calm on the surface and dense underneath. Trains leave to the second, streets are spotless, and everyday life runs on a shared assumption that everyone knows and follows the rules. What newcomers underestimate is how much of that machinery is local rather than national. Switzerland is a confederation of 26 cantons and thousands of communes, and your canton and commune, not "Switzerland", decide your taxes, your permit paperwork, your rubbish system and even your shop opening hours. The federal government sets the frame; your Gemeinde or commune administers your actual life.
Geography maps almost perfectly onto language. German (spoken as Swiss German dialect, though written in standard High German) covers the centre, north and east, including Zurich, Bern, Basel and Lucerne. French dominates the west around Geneva, Lausanne and Neuchatel, the region locals call the Romandie. Italian is spoken in Ticino to the south around Lugano and Bellinzona, and Romansh survives in parts of Graubunden. Cross an invisible line and the language of your official letters, your neighbours and your bureaucracy changes completely.
The pace is a paradox. Life is efficient but not fast: offices keep short hours, close for lunch, and expect appointments rather than walk-ins. Cash-and-card culture, punctuality and privacy are taken seriously, and people are polite rather than instantly warm. What surprises most arrivals is the cost. Switzerland is among the most expensive countries on earth, but wages are correspondingly high, so a salary that looks enormous on paper buys a fairly normal middle-class life once rent, compulsory health insurance and everyday prices are paid. Budget carefully in month one, because several large bills, deposit, first rent, insurance premiums, arrive almost at once.
Your first 48 hours
The essentials to sort out the moment you land in Switzerland.
- 1
Register at your Gemeinde/commune
Book an appointment at the residents' registration office (Einwohnerkontrolle / Controle des habitants) of the commune where you live. Bring your passport, visa or permit approval, rental contract and passport photos. This is the legal act that triggers issuance of your residence permit and connects you to the tax and social systems, so treat it as priority number one.
- 2
Buy a local SIM
Pick up a prepaid SIM or eSIM from Swisscom (the widest coverage), Salt or Sunrise, or a cheaper sub-brand like Yallo or Lebara, at the airport or any provider shop or supermarket. You must show ID to activate any Swiss SIM, as anonymous SIMs are not permitted. A Swiss number smooths bank onboarding, two-factor logins and appointment confirmations.
- 3
Arrange mandatory health insurance
You have three months from arrival to take out basic health insurance (Grundversicherung / assurance de base), but cover is backdated to your arrival date, so any delay simply means paying for months you already owe. Compare plans on Comparis or the federal Priminfo site. Choosing a higher annual deductible (franchise) lowers your monthly premium but raises what you pay before insurance kicks in.
- 4
Get a public transport ticket or pass
Download the SBB Mobile app and buy point-to-point tickets, or buy a Half Fare travelcard (Halbtax) if you will travel often, which halves most train, bus, tram and boat fares. There are no gates or validation machines on most Swiss public transport; it is open-access with roving inspectors, and travelling without a valid ticket earns an on-the-spot fine and a record.
- 5
Open a bank account
Book an appointment with UBS, PostFinance, Raiffeisen or your cantonal bank, or open online with a digital bank like Neon or Yuh. Bring your passport and residence permit or the commune's registration confirmation. Traditional banks may charge monthly account fees, while Neon and Yuh are largely free; you will need Swiss banking to receive salary and pay rent by standing order.
- 6
Set up Twint mobile payments
Once your account is open, install Twint, the domestic mobile-payment app that nearly everyone uses. It links to your Swiss account or card and covers everything from farmers' markets and parking meters to reimbursing a friend for dinner. Many small vendors and private sellers prefer Twint to cash, so having it running early makes daily life noticeably easier.
- 7
Confirm your tax and permit status with your employer
Tell your employer your registered commune and permit type, because most foreign workers in their first years have tax deducted at source (Quellensteuer / impot a la source) directly from salary. Your tax bill depends on your canton and commune of residence, which can vary substantially, so where you live has a real financial effect beyond rent alone.
- 8
Decode your building and rubbish rules
Read your building's house rules and ask your landlord or neighbours how the local waste system works. Many communes require you to buy official taxed bin bags for general waste, while paper, glass, PET, aluminium and organic waste go to separate collection points or kerbside pickups on fixed days. Getting this wrong is a common and avoidable way to earn a fine in your first weeks.
Your first week checklist
- Book and attend your registration appointment at the residents' registration office of the commune where you live, bringing every original document, because this single step unlocks your permit, tax number and much else.
- Buy a prepaid SIM or eSIM from Swisscom, Salt or Sunrise (or a cheaper sub-brand like Yallo or Lebara) so you have a Swiss number for banks, landlords and appointment confirmations.
- Start comparing and applying for compulsory basic health insurance on Comparis or the federal Priminfo site, since cover is backdated to your arrival date whether or not you sign up promptly.
- Open a Swiss bank account, either in person with UBS, PostFinance, Raiffeisen or a cantonal bank, or online with app banks Neon or Yuh, so your salary and rent payments have a home.
- Download the SBB Mobile app and either buy tickets as you go or invest in a Half Fare travelcard if you expect to travel by train more than a handful of times a month.
- Install Twint and link it to your new account, because this domestic mobile-payment app is used everywhere from market stalls to splitting bills with colleagues.
- Sort your rubbish and recycling correctly from day one: find out whether your commune requires official taxed bin bags (Gebuehrensack / sac taxe) and where the recycling points are, as wrong disposal carries real fines.
- Register your address change with any employer, and confirm whether your salary will have withholding tax (Quellensteuer / impot a la source) deducted, which is standard for most permit holders in the early years.
- Learn your building's house rules (Hausordnung / reglement de maison), especially quiet hours, laundry-room booking and Sunday restrictions, before you unknowingly annoy your new neighbours.
Getting connected
Coverage is excellent nationwide, including deep in the Alps, in long rail tunnels and on most trains, with Swisscom generally offering the broadest reach. Prepaid SIMs and eSIMs all require ID registration by law, but they are quick to buy on arrival from provider shops, kiosks and supermarkets. Public Wi-Fi is common in stations, cafes and libraries, though data is so reliable you may rarely need it.
Typical cost: Prepaid data bundles start around CHF 20-30/month; unlimited postpaid plans typically run CHF 40-70/month, with cheaper deals from sub-brands like Yallo, Wingo and Lebara.
Money & banking
Switzerland uses the Swiss franc, not the euro, though shops near the German, French and Italian borders often accept euros at a deliberately poor exchange rate and give change in francs. Card and mobile payments are accepted almost everywhere, but it is worth keeping some cash for small kiosks, farmers' markets, mountain huts and the occasional cash-only Beiz. Watch dynamic currency conversion prompts on foreign cards and always choose to be charged in Swiss francs.
Opening an account: Traditional banks (UBS, PostFinance, Raiffeisen and the cantonal banks such as ZKB or BCV) usually require an in-person appointment and your permit, and may levy monthly fees. App-based banks Neon and Yuh let you open an account largely from your phone once you have a Swiss address and permit, and are popular with newcomers for low fees and good exchange rates on card spending abroad.
Cash: Contactless cards and Twint, the domestic mobile-payment app, dominate everyday spending, and even market traders and buskers now take Twint. Cash remains common for small purchases and among older generations, and it never disappears entirely, so carry a modest amount alongside your card.
Tipping: Service is included by law, so tipping is genuinely optional and never expected. Locals simply round up the bill or add a few francs for good service in restaurants, taxis and hair salons; there is no percentage convention, and no one will chase you for leaving nothing.
Registration & residency
All new residents must register in person at the residents' registration office of the commune where they live, and this single act triggers issuance of your residence permit and connects you to the cantonal tax and administrative systems. You register in the commune, not centrally, so the exact forms, opening hours and fees vary by location. If you later move to a different commune, even within the same canton, you must deregister and re-register at your new address.
Deadline: Within 14 days of arrival, and before you start work.
Where: Your commune's Einwohnerkontrolle (German), Controle des habitants (French) or Controllo abitanti (Italian).
Documents to keep handy:
- Your passport and your visa or residence-permit approval letter (Einreisebewilligung or the cantonal migration office's decision), which the commune needs to issue your permit.
- Your signed rental contract (Mietvertrag / contrat de bail) or a letter from your host, proving where you live in that commune.
- Several passport-size photos to European biometric specification for the permit and various administrative forms.
- Your employment contract or job offer, since many communes and the migration office ask for proof of purpose of stay.
- Civil-status documents such as your birth certificate and, if relevant, marriage certificate, ideally translated and sometimes apostilled, which are needed for family registration and later processes.
- European Health Insurance Card or existing insurance details as interim cover, plus vaccination records, until your Swiss basic insurance is active.
Getting around
Public transport is world-class, punctual and fully integrated: a single SBB/CFF ticket can cover trains, trams, buses, funiculars and lake boats across operators. A Half Fare travelcard (Halbtax) halves most fares and pays for itself quickly, while the GA (Generalabonnement / abonnement general) gives unlimited travel and suits heavy commuters. Regional community fare networks like the ZVV in Zurich or Unireso in Geneva offer monthly and annual passes for local zones.
From the airport: From Zurich Airport, direct trains reach Zurich Hauptbahnhof in about 10-15 minutes for roughly CHF 7 one way. From Geneva Airport, trains reach Geneva Cornavin in about 7 minutes, and arriving air passengers can collect a free 80-minute public-transport ticket from a machine in the baggage hall. Taxis work but are expensive, easily CHF 50 or more into central Zurich.
Finding a home
Housing is scarce and fiercely competitive, especially in Zurich, Geneva, Zug and Lausanne, where vacancy rates sit near record lows and popular flats attract dozens of applicants. Expect to submit a full application dossier including your permit, an employment contract or payslips, and a recent debt-collection extract (Betreibungsauszug / extrait des poursuites) proving you owe nothing. Most rentals are unfurnished and stripped bare, frequently without light fittings, and sometimes without a fitted kitchen's smaller appliances.
Typical rent: A one-bedroom flat runs roughly CHF 1,500-2,500/month in cities like Zurich and Geneva, and CHF 1,100-1,700/month in smaller towns and outer suburbs.
Deposit norm: A security deposit of up to three months' rent, which by law must be held in a separate blocked tenant deposit account (Mietkautionskonto / compte de garantie de loyer) in your own name, not the landlord's.
Healthcare
Care is high-quality and universal in access but funded through mandatory private basic insurance, not taxes, so you pay a monthly premium plus an annual deductible (franchise) and a co-payment share up to a yearly cap. There is no free NHS-style service; even a routine GP visit is billed against your insurance and deductible. Premiums vary widely by canton, insurer and the deductible you choose.
How to access it: Depending on your insurance model, you either register with a GP (Hausarzt / medecin de famille), call your insurer's telemedicine line first, or use a designated HMO group practice. For genuine emergencies, go to a hospital A&E (Notfall / urgences) or call 144 for an ambulance. Pharmacies (Apotheke / pharmacie) can advise on minor ailments and dispense many treatments.
Insurance: Basic health insurance (Grundversicherung / assurance de base) is compulsory and must be arranged within three months of arrival, with cover backdated to your arrival date so delays only cost you. The basic benefits package is set by federal law and identical across insurers, so compare on price and service via Comparis or the federal Priminfo site; a higher deductible lowers premiums but raises your upfront costs.
Culture & etiquette
- Be punctual to the minute; arriving late to appointments, dinners or even casual meetups is read as disrespectful and unreliable.
- Greet with a firm handshake and direct eye contact, or three cheek kisses among friends in French-speaking areas, and use surnames with Herr/Frau or Monsieur/Madame until invited to switch.
- Respect quiet hours strictly: no loud noise, drilling, vacuuming or laundry on Sundays and public holidays, and generally none after about 10pm on weeknights.
- Sort and recycle rubbish meticulously and use official taxed bin bags where your commune requires them, because misuse of the waste system is inspected and fined.
- Keep your voice down in public and on trains, respect personal space and privacy, and avoid prying questions about salary or wealth on first meeting.
- Book and honour your slot in the shared laundry room (Waschkuche), and never leave your washing to overrun another household's time.
- RSVP and keep commitments; a casual "maybe" is taken as a genuine plan, and cancelling at the last minute is frowned upon.
Things to watch out for
- Sunday closures: nearly all shops shut on Sundays, so stock up on Saturday; the main exceptions are shops in major train stations and airports.
- Cantonal differences mean rules on permits, taxes, school terms and even shop hours change the moment you cross a cantonal border.
- Building rules (Hausordnung) are taken seriously; some restrict late-night showering, flushing or using the washing machine outside set hours.
- Litter and jaywalking norms are real; drop rubbish or cross recklessly and expect disapproving looks or a fine.
- Small talk is limited and friendships form slowly, so do not mistake initial reserve for rudeness; persistence and reliability win people over.
Apps to download before you land
SBB Mobile
Buy train, tram, bus and boat tickets, store your Halbtax or GA, and check live nationwide timetables and platform changes.
Twint
Domestic mobile payments, splitting bills, paying market stalls, parking and private sellers, linked to your Swiss account.
Comparis
Compare health insurance premiums, telecom plans, bank accounts and rental listings side by side.
FAIRTIQ
Check-in/check-out ticketing that tracks your journey and automatically charges the cheapest valid public-transport fare.
Priminfo
The federal government's official tool for comparing and calculating compulsory health-insurance premiums by canton and deductible.
Homegate / ImmoScout24
The main property portals for finding flats to rent or buy across Switzerland, with alerts for new listings.
MeteoSwiss
Official weather, storm and severe-weather warnings, useful given how fast mountain and lake conditions change.
Where newcomers live
Where you settle in Switzerland depends heavily on which language region and canton suit your work and life, since each city has a distinct character and cost profile. Zurich and Geneva are the priciest and most international; Basel, Bern, Lausanne, Zug and Lugano each offer a different balance of price, culture and connections. Within cities, expect newcomers to cluster in well-connected districts near lakes, universities and transport hubs.
Zurich - Kreis 4 & 5 (Zurich)
The formerly industrial west, now Zurich's most vibrant, hip districts full of bars, galleries and start-ups; popular with young professionals, pricey but lively, and superbly connected by tram and rail.
Eaux-Vives & Champel (Geneva)
Leafy, well-heeled lakeside neighbourhoods east of the centre, favoured by international staff and families for their parks, schools and calm; expensive, French-speaking and close to the UN and financial districts.
Zug town & Baar (Zug)
Low-tax, lake-facing and full of multinational and crypto firms, drawing globally mobile professionals; clean, quiet and very expensive, with an easy commute to Zurich and a strong English-speaking scene.
Basel - Gundeldingen & Kleinbasel (Basel)
Down-to-earth, multicultural districts framing the Rhine, home to pharma workers and creatives; comparatively better value than Zurich, walkable, and shaped by the tri-border life with Germany and France.
Ouchy & Flon (Lausanne)
Ouchy is the elegant lakeside promenade area, while Flon is the reinvented warehouse quarter of nightlife and design; both suit students and young professionals in this hilly, French-speaking university city.
Lugano centre & Paradiso (Lugano)
Mediterranean-feeling, Italian-speaking lakeside living with palm trees and mild winters; smaller and slower than the northern cities, popular with those wanting Italian culture without leaving Switzerland.
What things cost
Switzerland is consistently among the world's most expensive countries, and Zurich and Geneva rank near the very top globally. Rent and compulsory health insurance are the biggest fixed costs, while eating out and services feel especially steep to newcomers. High salaries offset much of this once you are established, but the first month, with deposit, rent and premiums due together, hits hardest.
Staying safe & avoiding scams
Switzerland is one of the safest countries in the world, with low violent crime and streets that feel calm even late at night in the main cities. The realistic risks are opportunistic: pickpocketing and bag theft around major train stations, tourist sights and crowded events, plus the phone, rental and QR-code scams noted above. Keep valuables secure and zipped, stay alert in busy transport hubs, and be cautious of unsolicited payment requests. In an emergency dial 112 for the general line, 117 for police, 144 for an ambulance or 118 for the fire service; the mountain rescue and medical air-rescue service Rega can be reached on 1414.
Newcomers are common targets. Know these before you arrive — and read our guide to avoiding immigration scams.
Fake apartment rental listings
Scammers post attractive, underpriced flats on marketplaces and expat groups, then ask for a deposit or first month's rent by bank transfer before you can view the property, often claiming to be abroad and offering to post the keys. In a market this tight, desperation makes people pay. Never transfer money before you have viewed the flat, signed a genuine contract, and set up a blocked tenant deposit account in your own name.
Fake police, customs or bank phone calls
Callers impersonate Swiss police, customs officials or your bank, warning that your account is compromised, that a parcel was seized, or that you owe an urgent fine, then pressure you to transfer money, install remote-access software or read out card details and security codes. Some spoof real official numbers on your screen. Real Swiss authorities and banks never demand payment or codes by phone; hang up and call the institution back on its published number.
Bogus charity, petition and survey clipboards
Groups near main stations and tourist sights push a clipboard petition or survey to crowd and distract you while an accomplice picks your pocket or bag, or pressure you into an on-the-spot cash donation to a vague cause. Keep walking, keep your bag zipped and in front of you, and donate only to registered charities through official channels.
Fake QR-code and payment-request scams
With Twint and QR-bill payments so common, fraudsters send fake invoices, parcel-redelivery texts or QR codes that lead to lookalike payment or login pages, or ask you to "confirm" a Twint request that actually sends them money. Check the payee carefully, never approve a Twint request you did not initiate, and access banking only through the official app rather than links in messages.
Frequently asked questions
How soon must I register after arriving?
Within 14 days of moving in, and before you start work. Book an appointment at your commune's residents' registration office and bring your passport, permit approval, rental contract and passport photos. This step issues your residence permit and links you to the tax system, so do it first.
Is health insurance really compulsory?
Yes. Every resident must hold basic health insurance, arranged within three months of arrival. Cover is backdated to your arrival date, so signing up late simply means paying for months you already owe. Compare insurers on Comparis or Priminfo, since the basic benefits are identical and only price and service differ.
Do I need to speak the local language?
It helps enormously and depends on the region: German (spoken as Swiss German dialect) in the centre and east, French in the west, Italian in Ticino. Cities and international workplaces are English-friendly, but official letters, contracts and administration are in the cantonal language, so learning the basics is worthwhile.
Why is everything so expensive, and how do I save?
Switzerland has very high wages and correspondingly high prices. Save by shopping at discounters (Aldi, Lidl, Denner), buying a Halbtax or GA travelcard, cooking at home, and, if you live near a border, shopping in Germany or France. Wages usually offset the cost once you are settled.
How do I find a flat in such a tight market?
Search Homegate and ImmoScout24 daily, set up instant alerts, and prepare a complete dossier in advance: permit, employment contract or payslips, and a debt-collection extract. Apply within hours of a listing appearing, and be ready for viewings where many others compete. Temporary furnished lets or flatshares (WG) can bridge the gap.
What is Twint and do I need it?
Twint is Switzerland's domestic mobile-payment app, linked to your Swiss bank account, and it is used almost everywhere from markets and parking to splitting bills with friends. It is not mandatory, but daily life is much smoother with it, so set it up as soon as your bank account is open.
Do I pay tax automatically or file a return?
Most foreign workers in their early years have tax withheld directly from salary at source (Quellensteuer / impot a la source). Above certain income thresholds, or in some situations, you may also need to file an ordinary tax return. Your tax rate depends on your canton and commune, so where you live materially affects your take-home pay.
Can I use my foreign driving licence?
You may generally drive on a valid foreign licence for up to 12 months after taking up residence. After that you must exchange it for a Swiss licence, which for many countries is a straightforward swap and for others requires a control drive or test. Start the exchange before the deadline to avoid driving unlicensed.
How does rubbish and recycling actually work?
Many communes charge for general waste through official taxed bin bags (Gebuehrensack / sac taxe) or per-bag stickers, while paper, glass, PET, aluminium, batteries and organic waste go to free separate collection. Rules and bag brands are local, so ask your landlord or check your commune's website; incorrect disposal is inspected and fined.
How do I open a bank account as a newcomer?
You generally need your passport, residence permit or commune registration confirmation, and a Swiss address. Traditional banks like UBS, PostFinance, Raiffeisen and the cantonal banks usually require an in-person appointment and may charge fees, while app banks Neon and Yuh let you open an account from your phone with low or no fees.
Planning the move, not just the landing?
This guide covers your first days on the ground. If you’re still weighing visas and pathways to Switzerland, start with a free eligibility assessment.