Middle East · Arrival Guide
Just Landed in United Arab Emirates? Your First 7 Days
Landing in the UAE means slotting into a country built around expats, who make up roughly nine in ten residents. Your legal life here runs on your Emirates ID and residence visa, which your employer or sponsor arranges, and everything from a bank account to a mobile line to a tenancy is tied to that ID. Dubai and Abu Dhabi feel polished and safe, but the first fortnight is a paperwork sprint: medical test, Emirates ID biometrics, and visa stamping before you are fully settled.
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Police 999 · Ambulance 998 · Fire 997
Abu Dhabi
UAE Dirham (AED)
Arabic (official); English is the everyday working language of business, retail, healthcare and most government-facing services, so you can function fully without any Arabic
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Getting your bearings in United Arab Emirates
Arriving in the United Arab Emirates is unlike settling almost anywhere else, because roughly nine in ten residents are foreign nationals. You are not joining a small expat bubble on the edge of a local society; the expat population effectively is the society. Indians, Pakistanis, Filipinos, Egyptians, Britons, Bangladeshis and dozens of other nationalities run the shops, drive the taxis, staff the hospitals and fill the offices. That makes the practical side of arrival strikingly smooth: English is spoken almost everywhere, signage is bilingual, and there are established communities, WhatsApp groups and neighbourhood restaurants for virtually every background. What surprises many newcomers is how quickly the polished, hyper-modern surface gives way to a very document-driven bureaucracy underneath.
The country is a federation of seven emirates, but for a new arrival it usually means one of two cities. Dubai is the commercial and lifestyle hub: dense, fast, glamorous and expensive, built around malls, marinas and a genuinely good Metro. Abu Dhabi, the capital, is wealthier per head, quieter, more spread out and heavier on government and energy jobs. Sharjah is the affordable, more conservative neighbour where many Dubai workers live and commute from, while Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain are smaller and cheaper again. Most of the population, jobs and services cluster along the Dubai-Sharjah-Abu Dhabi corridor.
Your entire legal existence here hangs on two things: a residence visa and an Emirates ID. Your employer or sponsor arranges the visa, and everything else, from a bank account to a tenancy to a postpaid SIM to a driving licence, is tied to that ID number. The first fortnight is therefore a paperwork sprint rather than a holiday, built around a mandatory medical fitness test, biometric enrolment and visa stamping. Once that is done, life settles fast.
The pace is intense and transactional, especially in Dubai, but the trade-offs are real: no personal income tax on your salary, very low street crime, warm winters and a genuinely international social scene. The heat is the other great leveller. From roughly May to September temperatures routinely exceed 40C with brutal humidity, so life moves indoors into air conditioning, and the outdoor, brunch-and-beach version of the UAE that people picture is really an October-to-April phenomenon.
Your first 48 hours
The essentials to sort out the moment you land in United Arab Emirates.
- 1
Buy a local SIM at the airport
Etisalat (e&) and du both run staffed booths in the arrivals halls at Dubai International (DXB) and Abu Dhabi's Zayed International Airport. Bring your passport; a visit-visa stamp or residence entry permit is enough to activate a prepaid tourist SIM within minutes. Buy a data-heavy prepaid pack now and switch to a postpaid plan later once your Emirates ID arrives, as postpaid needs the physical card.
- 2
Guard your passport and entry permit
Your entry permit or residence visa page underpins every step that follows. Photograph the passport bio page and the entry-permit page and store the files somewhere you can retrieve them quickly. Banks, telcos, landlords and HR will all ask for these before your Emirates ID exists, and a good scan saves you re-photographing documents in bad lighting a dozen times.
- 3
Draw or exchange some dirhams
ATMs across both airports dispense AED and card payment is near-universal in the cities. Still, keep a few small notes for taxi tips, parking meters, valet and tailors. Avoid the airport exchange desks for large sums; rates are noticeably better at UAE Exchange, Al Ansari Exchange or Lulu Exchange branches in town, which you will find in almost every mall.
- 4
Get to your accommodation the right way
From DXB use the official RTA taxi rank or open Careem or Uber in the app and walk to the marked pickup bays. In an RTA taxi insist the meter is running. Firmly ignore anyone inside the terminal offering a fixed-price 'limousine' or a private lift, as this is where overcharging happens. The Dubai Metro Red Line also runs directly from DXB Terminals 1 and 3 for a couple of dirhams if you travel light.
- 5
Confirm your medical fitness test appointment
A government medical fitness test (a blood test and chest X-ray screening for a small number of communicable diseases) is compulsory for a residence visa. Your employer's PRO usually books it, but chase the appointment in your first days because nothing else in the visa chain can proceed until it is done. Fast-track same-day slots exist at DHA and SEHA centres for an extra fee if HR is slow.
- 6
Book your Emirates ID biometrics
You must enrol fingerprints and a photo at an ICP (Federal Authority for Identity, Citizenship, Customs and Port Security) or a Tasheel/Amer typing centre. Take your passport and entry permit. The card follows the visa stamping and is couriered to you, but the biometric appointment is the step people forget to confirm, so verify the time and centre yourself rather than assuming HR has it in hand.
- 7
Find your nearest supermarket and pharmacy
Large chains such as Carrefour, Lulu Hypermarket, Spinneys and Waitrose cover groceries, while pharmacies like Aster, Life and BinSina are everywhere and open late. Pharmacists can dispense many everyday medicines directly, but note that some drugs that are over-the-counter elsewhere (including strong painkillers and some cold remedies) are controlled here, so do not assume your home medication is legal.
- 8
Save the emergency and key service numbers
Store 999 (police), 998 (ambulance) and 997 (fire) now; 112 also works as a unified emergency line. Add your building's security desk, your company PRO, and your bank's fraud hotline. Response times in the cities are fast and operators speak English, so do not hesitate to call the direct service number rather than the general line in a genuine emergency.
Your first week checklist
- Complete your government medical fitness test and Emirates ID biometric enrolment, chasing your employer's PRO daily until both appointments are actually booked and attended.
- Chase your residence visa stamping and get a copy of the entry-permit or e-visa reference so you can prove your status while the physical Emirates ID is being produced.
- Buy a prepaid SIM from Etisalat (e&) or du at the airport, then plan to convert to a postpaid plan once your Emirates ID is in hand.
- Open, or at least start onboarding, a bank account; digital banks like Wio, Liv or Mashreq Neo can begin the process quickly while you wait for the full account.
- Get a Nol card if you are in Dubai, or a Hafilat card in Abu Dhabi, so you can use the Metro, tram and buses from day one.
- Register with a clinic in your health-insurance network and, if you are in Dubai, apply for your DHA health card linked to your Emirates ID.
- Sort long-term accommodation: view units in person, confirm the agent is RERA-registered, and never transfer a deposit before seeing an Ejari or Tawtheeq contract.
- Download the essential apps (Careem, Talabat, DubaiNow or the ICP UAE app, and a licensed calling app such as Botim) and set up card payments.
- Locate your nearest supermarket, pharmacy, clinic and mall, and note where the closest exchange house and ATM for your bank are.
Getting connected
The UAE has fast, reliable 5G and near-total coverage, but only two full-scale licensed operators, Etisalat (e&) and du, so shop on package and price rather than network quality. A prepaid SIM activates instantly on your passport; a postpaid plan needs your Emirates ID. Crucially, WhatsApp, FaceTime and Messenger voice and video calls are blocked over both mobile data and Wi-Fi, so residents rely on licensed apps such as Botim or pay for the operators' own internet-calling packages. Home broadband is fibre-based, fast and typically bundled with a TV package from e& or du.
Typical cost: AED 55-125/month for a postpaid plan with generous data and calls; prepaid tourist SIMs from around AED 55 including starter credit; home fibre broadband from roughly AED 300-400/month
Money & banking
The dirham is pegged to the US dollar at 3.6725 AED, so its value against the dollar is effectively fixed and predictable, which matters if you are paid or saving in USD. There is no personal income tax on salaries, though a 5 percent VAT applies to most goods and services. Cards, Apple Pay and Google Pay are accepted almost everywhere, contactless is the norm, and even parking and taxis increasingly take cards.
Opening an account: You generally need your Emirates ID and residence visa to open a full current account, plus a salary certificate or NOC from your employer. Emirates NBD, Mashreq (including its app-only Mashreq Neo), ADCB, FAB (First Abu Dhabi Bank) and HSBC are mainstream choices for newcomers; Wio and Liv are digital-first options that onboard within days and sometimes start before the physical ID lands. Watch for minimum-balance requirements, often around AED 3,000-5,000, below which monthly fees apply.
Cash: Largely cashless in the cities. Keep small notes for taxis, valet, car-park machines, tailors, barbers and traditional souks, where cash still rules and haggling is expected. Exchange houses such as Al Ansari, UAE Exchange and Lulu Exchange are the standard, cheap way to send money home and usually beat the banks on remittance rates.
Tipping: Not obligatory. A 10 percent service charge is often already printed on restaurant bills; rounding up or adding 10-15 percent for good service is appreciated. AED 5-10 is normal for valets, porters, petrol-pump attendants and delivery riders, who are often on modest wages and rely on it.
Registration & residency
There is no municipal or town-hall address registration in the UAE, so you do not report to a local council when you move in. Instead, the legally required step for every resident is obtaining an Emirates ID and a residence visa, arranged through your employer or sponsor. This involves a compulsory medical fitness test and biometric enrolment, after which the residence visa is issued and linked to your passport and the Emirates ID card is produced and couriered to you. The Emirates ID then functions as your master identity document for banking, telecoms, tenancy registration, healthcare and government portals, and you must carry it and keep it valid.
Deadline: Complete the medical test, Emirates ID biometrics and visa stamping within the validity of your entry permit, which is typically 60 days from arrival; overstaying triggers daily fines
Where: ICP (Federal Authority for Identity, Citizenship, Customs and Port Security) centres nationwide, plus GDRFA and Amer/Tasheel typing centres in Dubai; the process is usually handled by your employer's PRO
Documents to keep handy:
- Passport with at least six months' validity, plus several colour photocopies of the bio-data page.
- Your entry permit / residence entry visa (the e-visa PDF or the stamp), which you must show repeatedly before the Emirates ID arrives.
- Attested educational and professional certificates (degree, marriage and birth certificates), which are often required for the visa, family sponsorship or regulated jobs and are far easier to attest before you leave home.
- Passport-sized photographs with a white background, as several government and telecom processes still ask for physical prints.
- An employment offer letter, labour contract or NOC from your sponsor, needed for opening a bank account and various registrations.
- A prior-approval letter from the Ministry of Health if you carry any controlled or psychotropic prescription medication, along with the original prescription.
Getting around
Dubai and Abu Dhabi have clean, cheap and reliable public transport, plus abundant metered taxis and ride-hailing, though many residents outside the city cores still rely on a car. Dubai's Metro (Red and Green lines), tram and buses all run on a single rechargeable Nol card; Abu Dhabi uses the Hafilat card for its extensive bus network. Everything is air-conditioned, which is essential given the summer heat, and the Metro is genuinely quick and driverless. Fuel is cheap by Western standards, so owning a car is common and parking in central areas is paid via the RTA Dubai (S'hail) app or Mawaqif in Abu Dhabi.
From the airport: From Dubai International (DXB), the Metro Red Line runs from Terminals 1 and 3 straight into Downtown and the Marina for a few dirhams but stops around midnight; an RTA metered taxi to central Dubai costs roughly AED 50-90, and Careem or Uber pick up from designated bays. From Abu Dhabi's Zayed International Airport it is about 30-45 minutes by taxi into the city (roughly AED 70-90), with airport express buses a cheaper alternative.
Finding a home
Most expats rent through agents, and leases are annual with rent still very commonly paid in one to four post-dated cheques for the year, which surprises newcomers used to monthly payments. In Dubai, every tenancy must be registered with Ejari (via the Dubai REST app or a typing centre); in Abu Dhabi the equivalent is Tawtheeq. Always confirm the agent holds a valid RERA broker card, view the actual unit rather than a show flat, and get the contract before paying. Furnished short-term lets on platforms like Airbnb or serviced apartments are a sensible bridge for the first month or two.
Typical rent: A one-bedroom flat runs roughly AED 6,000-10,000/month in Dubai's mid-range communities and AED 4,000-6,500 in Abu Dhabi; prime areas such as Dubai Marina, Downtown or Palm Jumeirah cost considerably more, while Sharjah is well below
Deposit norm: A security deposit of 5 percent of the annual rent (10 percent if furnished), plus a roughly 5 percent agency commission and Ejari/Tawtheeq registration fees, all typically paid upfront alongside the first cheque
Healthcare
Health insurance is legally mandatory for every resident and is normally provided by your employer as part of the visa process; it is illegal to sponsor a visa without it. Private clinics and hospitals are modern, fast and English-speaking, and expats overwhelmingly use private care within their insurer's network. Public facilities exist but are geared mainly toward Emiratis and emergencies. Standards are generally high, especially in the large private groups such as Mediclinic, Aster, NMC and Cleveland Clinic Abu Dhabi.
How to access it: In Dubai you also need a DHA health card linked to your Emirates ID; in Abu Dhabi, insured residents access care through their network (Emiratis use Thiqa). Book directly with clinics inside your insurer's network to avoid paying upfront, and check whether a referral is needed for specialists. For a GP visit you can often walk in or use a telehealth app; for genuine emergencies call 998 for an ambulance or go straight to a hospital A&E.
Insurance: Employer-provided cover is required by law but often basic, restricting you to a limited clinic network. Check whether your plan covers dependants, because you must separately insure any family members you sponsor, and consider upgrading if you want wider hospital access, maternity cover or dental. Keep your insurance card (usually in an app) on your phone.
Culture & etiquette
- Dress modestly in public places, malls and government offices by covering shoulders and knees; beachwear is fine only at beaches, pools and hotels.
- Use your right hand for eating, greeting and handing over documents, as the left is considered unclean. A light handshake is standard, but wait for a woman or an Emirati to extend a hand first.
- Be discreet during Ramadan: do not eat, drink or smoke in public during daylight hours even if you are not fasting, and expect shorter working hours and quieter daytimes.
- Keep public conduct restrained; public displays of affection beyond hand-holding, swearing, and rude hand gestures can all lead to fines or arrest.
- Accept hospitality graciously; refusing an offered Arabic coffee or dates outright can seem rude, and a little Arabic greeting such as 'salaam alaikum' is warmly received.
- Respect the Friday-Saturday or Saturday-Sunday weekend (Fridays include midday prayers) and dress and behave conservatively when visiting mosques or heritage areas.
- Be patient and polite with officials and service staff; raised voices, aggression or perceived insults carry more weight here and can escalate quickly.
Things to watch out for
- Photographing people, especially local women, and government, military or airport buildings without permission can cause serious trouble.
- Alcohol is legal for adults in licensed venues, hotels and shops, but drinking or being visibly drunk in public is an offence, and there is absolute zero tolerance for drink-driving.
- Recreational drugs, including residue on clothing, poppy seeds and some CBD products legal elsewhere, carry severe penalties including prison and deportation.
- Certain prescription and even over-the-counter medicines require prior Ministry of Health approval to bring in; check before you travel with anything containing controlled substances.
- Social media and online conduct are policed: insulting people, religion or the state, or sharing others' photos without consent, can lead to fines or charges under cybercrime laws.
Apps to download before you land
Careem
Region-dominant ride-hailing super-app, plus food and grocery delivery, bike hire and bill payments
Talabat
Leading food and grocery delivery service across all the Emirates
DubaiNow / ICP UAE
Government super-apps for bills, fines, visa and Emirates ID services; DubaiNow covers Dubai, the ICP UAE app covers federal identity and residence services
RTA Dubai (S'hail)
Metro, bus and tram routes, Nol card top-ups, taxi booking, parking payment and journey planning in Dubai
Botim
Licensed voice and video calling app, used because WhatsApp, FaceTime and Messenger calls are blocked in the UAE
Dubai REST
Official real-estate app for verifying agents, checking property ownership and registering or managing your Ejari tenancy
Noon
Major homegrown online marketplace for electronics, groceries, fashion and household goods, with fast delivery
Where newcomers live
Where you settle depends heavily on your budget, commute and whether you want beach, buzz or space. Dubai's newer master-planned communities are car-dependent but polished; older districts are cheaper and better connected to the Metro. Abu Dhabi is more island-based and spread out, while Sharjah offers markedly lower rents at the cost of a daily commute into Dubai. Most newcomers rent a furnished place for the first few months before committing to an annual lease.
Dubai Marina & JBR
High-rise waterfront living with restaurants, a beach walk and a lively, international crowd. Well served by the Metro and tram but among Dubai's pricier and busiest areas, popular with young professionals.
Jumeirah Village Circle (JVC), Dubai
Affordable mid-rise apartments and townhouses inland, popular with couples and value-focused newcomers. More space for your money, but car-dependent and still filling in on amenities and transport links.
Downtown Dubai & Business Bay
Central, glossy and expensive, around the Burj Khalifa and Dubai Mall. Excellent Metro access and nightlife, favoured by people who want to be in the thick of the city and will pay for it.
Deira & Bur Dubai
The older, denser, more affordable heart of the city with strong South Asian communities, traditional souks and good Metro coverage. Less glossy but full of character and cheaper everyday life.
Al Reem Island, Abu Dhabi
A modern, walkable high-rise island minutes from the capital's centre, popular with professionals and families. Good mix of apartments, waterfront and amenities, generally cheaper than equivalent Dubai locations.
Sharjah (Al Nahda & Al Majaz)
Substantially lower rents just over the Dubai border, drawing commuters and families. The trade-off is heavy rush-hour traffic into Dubai and a more conservative, alcohol-free environment.
What things cost
The UAE is tax-free on income but not cheap, and rent dominates most budgets. Dubai and Abu Dhabi are the expensive poles; Sharjah and the northern emirates are markedly cheaper. Groceries, dining out and imported goods add up, while fuel, taxis and mobile data are relatively affordable. The figures below are rough monthly guides in dirhams for a single newcomer in a major city and vary widely by area and season.
Staying safe & avoiding scams
The UAE is genuinely one of the safest places in the world for everyday street crime; violent crime is rare, women can travel alone at night in the cities, and lost wallets are frequently returned. The real risks for newcomers are legal and cultural rather than physical: strict laws on alcohol in public, drugs, public behaviour, debt (bouncing a cheque is a serious offence) and online speech mean that things which are minor at home can carry heavy fines, jail or deportation. The other everyday hazards are the summer heat, which causes real dehydration and heatstroke if you underestimate it, and fast, aggressive driving. Keep your Emirates ID and insurance details accessible, respect local laws even when they feel unfamiliar, and you will find daily life calm and secure.
Newcomers are common targets. Know these before you arrive — and read our guide to avoiding immigration scams.
Fake rental listings and deposit theft
Fraudsters post unusually cheap flats on classifieds sites, pressure you to pay a deposit or 'reservation fee' before viewing, then disappear. Never pay before you have seen the actual unit, met a RERA-registered agent and been shown an Ejari-registered contract. Verify the agent's broker card through the Dubai REST app, and be wary of anyone insisting on cash or an overseas transfer.
Airport and street taxi overcharging
Unofficial 'limousine' drivers approach new arrivals inside the terminal offering fixed fares far above the meter, sometimes double or triple. Always use the official RTA taxi rank or book Careem or Uber to a designated bay, and insist the meter is running in any taxi. Legitimate RTA taxis are metered and clearly marked; a driver who refuses the meter is best avoided.
Bank, telecom and delivery phishing
Scammers impersonate your bank, Etisalat, du, government services or courier firms by SMS or WhatsApp, asking you to confirm a one-time password (OTP), pay a small 'customs' or 'delivery release' fee, or click a link to unblock a card. No legitimate bank or authority will ever ask for your OTP or full card details; hang up and call the number printed on your card or the official app.
Job-offer and visa-fee fraud
Fake recruiters, often reaching you on WhatsApp or LinkedIn, offer attractive UAE jobs and then ask you to pay for a visa, medical test or 'processing' up front. Genuine UAE employers pay for your work visa and residence costs; you should not be wiring money to secure a job. Verify the company independently and never pay a fee to an unknown recruiter.
Frequently asked questions
Do I have to register my address after arriving?
There is no municipal or town-hall address registration in the UAE. Instead, every resident must obtain a residence visa and Emirates ID, which involve a compulsory medical fitness test and biometric enrolment. This is normally handled by your employer's PRO within the 60-day validity of your entry permit, and the Emirates ID then becomes your master identity document.
Can I open a bank account before my Emirates ID arrives?
A full current account usually requires both your Emirates ID and residence visa, plus a salary certificate or NOC. While you wait, digital banks such as Wio, Liv or Mashreq Neo can often start onboarding, and some banks open a limited account once your ID application is in process. Expect to provide your passport, entry permit and employment documents.
Why won't WhatsApp and FaceTime calls work on my phone?
The UAE blocks internet voice and video calls on WhatsApp, FaceTime, Messenger and similar apps over both mobile data and Wi-Fi, although text and media messaging still work. To make voice or video calls, use a government-licensed app such as Botim, or subscribe to your operator's internet-calling package. Messaging alone will continue to work normally.
Is alcohol legal, and can I drink at home?
Yes, adults can buy and drink alcohol in licensed venues, hotels and shops, and at home in most emirates. Drinking or being intoxicated in public is an offence, and there is zero tolerance for drink-driving with severe penalties. Sharjah is effectively dry, so rules vary by emirate; always drink responsibly and take a taxi home.
How much money should I budget for the first month?
Beyond your flights, plan for a hefty upfront housing cost if you sign an annual lease, since deposit, agency commission and the first rent cheque often total several months' rent at once. Add setup costs for a SIM, furnishings, transport cards and groceries. Serviced apartments or short-term furnished rentals ease the initial cash squeeze while you find a permanent place.
Do I need a car, or is public transport enough?
In central Dubai the Metro, tram, buses and cheap ride-hailing make car-free living workable, especially near a Metro line. In Abu Dhabi and the newer, spread-out communities a car is far more practical, and fuel is cheap. Many newcomers start with taxis and Careem, then decide on a car once they know their commute.
Is the UAE safe, especially for solo women?
Street crime is very low and the cities are widely considered safe for women travelling alone, including at night. The bigger risks are legal rather than physical: strict rules on public behaviour, alcohol, drugs, debt and online conduct mean minor issues elsewhere can become serious here. Behave respectfully, keep your ID on you, and take normal precautions with belongings.
Can I bring my prescription medication into the country?
Not always freely. Some medicines that are routine elsewhere, including certain painkillers, sleep aids and psychotropics, are controlled and require prior approval from the Ministry of Health, along with the original prescription. Check the current controlled-substances list before you fly, carry medicines in their original packaging, and get written approval in advance to avoid confiscation or worse at customs.
How does health insurance and seeing a doctor work?
Health insurance is mandatory and normally provided by your employer, and in Dubai you also need a DHA health card linked to your Emirates ID. Use clinics inside your insurer's network to avoid paying upfront, and check whether specialists need a referral. Employer plans are often basic, so you may want to upgrade for wider hospital access, dental or dependant cover.
How do I send money home?
Exchange houses such as Al Ansari, UAE Exchange and Lulu Exchange are the standard route and usually offer better remittance rates and lower fees than banks, with branches in most malls and apps for transfers. You will need your Emirates ID and the recipient's details. Compare rates, as they move daily, and be alert to phishing messages impersonating these services.
Planning the move, not just the landing?
This guide covers your first days on the ground. If you’re still weighing visas and pathways to United Arab Emirates, start with a free eligibility assessment.